Tecknomic · 4 months ago
IT Services Tier II (PT Support) - Part-Time Role
Washington, District of Columbia
Full-time, Part-time
Onsite
Mid, Senior Level
6+ years expTecknomic is seeking a part-time IT Services Tier II professional to provide critical support for 911 and 311 operations. The role involves troubleshooting workstations, maintaining communication systems, and ensuring field unit connectivity while adhering to established procedures and coordinating with internal teams and vendors.
ConsultingInformation TechnologyStaffing Agency
Responsibilities
Provides Tier II IT support for 911 and 311 call floor operations, including troubleshooting workstations, testing software updates, resolving system glitches, and assisting users
Supports MDC division operations, including imaging, processing client support requests, configuring, and maintaining toughbooks, routers, and associated vehicle installations
Provides support and feedback on implementation of IT hardware and application solutions for the call floor and MDC environments
Performs tests, participates in system acceptance procedures, and performance monitoring methods for call floor applications and MDC systems
Supports radio communications, dispatch operations, and network system infrastructure, including routine monitoring, alarm escalation, and coordination with OCTO and external stakeholders
Provides IT support for Mobile VPN and mobile connectivity tools, including diagnostics, troubleshooting, and coverage analysis
Follows OUC-IT Standard Operating Procedures (SOPs) for Tier II troubleshooting and daily operations
Supports IT asset management by tracking, updating, and maintaining inventory of call floor and MDC hardware, ensuring accurate records of equipment assignment, deployment, and lifecycle status
Uses the ServiceNow ticketing system to open, track, update, and close OUC-IT service tickets in accordance with established processes
Participates in inter-agency coordination to ensure technical requirements for 911, 311, and MDC systems are met
Assists with security patching, operating system upgrades, firewall coordination, and integration of agency software into call floor and MDC environments
Assists in the deployment of new hardware and applications, including installation, configuration, testing, and user support
Performs other duties and responsibilities as required, assigned, or requested
Qualification
Required
Experienced IT professional (6–10 yrs) providing Tier II support for critical 311/911 operations—troubleshooting workstations, apps, networks
Ability to provide proof of Covid-19 vaccination
Bachelor's degree in IT or related field or equivalent experience
Benefits
Health, Dental and Vision Benefits
Vacation Days & Sick Days
Company
Tecknomic
Tecknomic offers information technology, staffing, consulting, and telecommunication solutions.
11-50 employees
H1B Sponsorship
Tecknomic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)
Funding
Current Stage
Early StageCompany data provided by crunchbase