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Wheaton World Wide Moving · 4 months ago

Senior Administrative Relocation Coordinator

Indianapolis, IN

Full-time

Onsite

Senior Level

Wheaton World Wide Moving is a leading relocation service provider, and they are seeking a Senior Administrative Relocation Coordinator to assist transferees and their families with the complexities of relocation. The role involves coordinating logistics, maintaining relationships, and ensuring high-quality service throughout the relocation process.

AutomotiveInformation TechnologyLogistics

Culture & Values

Responsibilities

Single point of contact to proactively assist the transferee and their family navigate the complexities of relocation, ensuring they understand the process, vendors and timelines involved to make for a smooth relocation

Independently arranges site survey and and prepares estimates and enters required information into Wheaton's Access program. This includes inside sales call to sell the relocation to the transferee or the National Account contract

Coordinates available dates, monitors the quality of driver assignment and service provided using the Quality Assurance Program (QAP) process

Builds and maintains professional relationships with transferee, sales staff and National Account staff

Collaborate with Operations, Sales and Marketing, Revenue Accounting, Claims, Credit and Collections, Safety and independent agents to complete the move within company timelines while providing the best quality service standards and ensure alignment of goals and objectives

Proactively resolves service escalations and obtains all billing information from National Accounts

Complies and maintains a variety of daily/weekly activity reports

Oversee the company social media accounts, reviews and reputation management with postings, blogs and vendor management. Work in conjunction with other employees and contractors for content

Qualification

Relocation CoordinationVendor ManagementQuality Assurance ProgramSales CoordinationRelationship Building

Required

Independently arranges site survey and prepares estimates and enters required information into Wheaton's Access program. This includes inside sales call to sell the relocation to the transferee or the National Account contract

Coordinates available dates, monitors the quality of driver assignment and service provided using the Quality Assurance Program (QAP) process

Builds and maintains professional relationships with transferee, sales staff and National Account staff

Proactively resolves service escalations and obtains all billing information from National Accounts

Complies and maintains a variety of daily/weekly activity reports

Oversee the company social media accounts, reviews and reputation management with postings, blogs and vendor management. Work in conjunction with other employees and contractors for content