KLA · 8 hours ago
Sr. Manager - ServiceNow Team
Ann Arbor, MI
Full-time
Hybrid
Senior Level, Lead/Staff
$133K/yr - $227K/yr
8+ years expKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. They are seeking an experienced Sr. ServiceNow Team Manager to lead their enterprise ServiceNow development, implementation, and support teams, driving technical excellence and fostering team growth.
ElectronicsInformation TechnologyManufacturing
Hiring Manager
Poonkodi Siva
Responsibilities
Provide technical direction and architectural guidance for ServiceNow implementations across multiple modules
Lead complex ServiceNow projects including upgrades, integrations, and custom application development
Oversee CMDB strategy, data governance, and accuracy initiatives to ensure reliable IT asset visibility
Ensure adherence to ServiceNow best practices, coding standards, and governance frameworks
Review and approve technical designs, workflows, and customizations
Stay current with ServiceNow platform updates, new features, and emerging capabilities
Manage, mentor, and develop a team of ServiceNow administrators, developers, and analysts
Conduct performance reviews, set goals, and create individual development plans
Foster a collaborative, innovative team culture focused on continuous learning
Provide coaching and technical guidance to team members at various skill levels
Manage resource allocation and workload distribution across the team
Oversee day-to-day ServiceNow platform operations, maintenance, and support
Ensure SLA compliance and maintain high service quality standards
Lead incident response and problem resolution for platform issues
Manage vendor relationships and coordinate with ServiceNow support when needed
Develop and maintain team documentation, procedures, and knowledge base
Lead the ServiceNow roadmap planning and technology strategy
Develop and maintain analytics frameworks to measure team performance and platform effectiveness
Create executive-level dashboards and reports to demonstrate business value and ROI
Identify opportunities for process improvement and automation using data-driven insights
Support business stakeholders in defining requirements and solution approaches
Qualification
Required
Bachelor's degree or equivalent experience in Computer Science, Information Technology, Engineering, or related technical field
Minimum three (3) years of direct experience leading and/or managing large technical teams is essential
Eight (8) years of hands-on ServiceNow experience
ServiceNow Certified System Administrator (CSA) - Required
Deep knowledge of core ServiceNow modules including IT Service Management (ITSM), Configuration Management Database (CMDB), Performance Analytics and Reporting, Customer Service Management (CSM), Security Incident Response (SIR), ServiceNow App Engine and Platform capabilities
Expertise in CMDB design, implementation, and ongoing governance
Proficiency in ServiceNow Performance Analytics implementation and configuration
Proficiency in JavaScript, Glide APIs, and ServiceNow scripting
Proficiency in ServiceNow Flow Designer and Workflow
Proficiency in REST/SOAP web services and integrations
Proficiency in HTML, CSS, and UI customization
Proficiency in database concepts and ServiceNow data modeling
A deep understanding of Secure Development Life Cycle (SDLC)
Preferred
Experience working in multinational corporate environments – and advantage
ITIL Foundations - preferred
Benefits
Medical
Dental
Vision
Life
Other voluntary benefits
401(K) including company matching
Employee stock purchase program (ESPP)
Student debt assistance
Tuition reimbursement program
Development and career growth opportunities and programs
Financial planning benefits
Wellness benefits including an employee assistance program (EAP)
Paid time off
Paid company holidays
Family care and bonding leave
Company
KLA
Kla creates tools and services that promote innovation in the electronics industry.
10001+ employees
H1B Sponsorship
KLA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (343)
2024 (218)
2023 (191)
2022 (277)
2021 (200)
2020 (226)
Funding
Current Stage
Late StageLeadership Team
Lisa Grunwald
FISH Philosophy CEO
Rick Wallace
President & CEO
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