Medpace ยท 4 months ago
Senior CRM/Sales Operations Associate
Cincinnati, Ohio
Full-time
Hybrid
Senior Level
5+ years expMedpace is a full-service clinical contract research organization (CRO) that provides clinical development services to the biotechnology, pharmaceutical, and medical device industries. They are seeking a Senior CRM/Sales Operations Associate to oversee the Salesforce CRM system, manage data integration, and provide actionable insights through reporting and analytics.
BiotechnologyPharmaceutical
Responsibilities
Oversight of Salesforce CRM system configuration, user management, data management
Manage integration and troubleshooting with internal and external systems (e.g. proposals database, biopharma drug/trial data feeds, marketing automation platform)
Creating reports and dashboards to provide actionable insights
Collaborating with stakeholders including internal users and external consultants and vendors, to maintain and improve platform performance and translate to business needs
Review, analyze and report sales and market performance data including summaries and recommendations to management based on findings
Conduct end-user training, support and troubleshooting; work closely with internal users and stakeholders to maintain and improve user experience; and
Provide analysis and recommendations on how to leverage and improve CRM capabilities and applications
Qualification
Required
5-10 years of extensive Salesforce/CRM administration experience
Salesforce Sales Cloud required and knowledge of HubSpot is a plus
Demonstrated experience and expertise as a CRM administrator, including understanding of the underlying infrastructure and processes required to manage the platform, configuration and updates, process automation, integration with other systems, data sources and applications
CRM experience mandatory but certification not necessary but a plus
Demonstrated understanding and experience in reporting, visualizations, dashboarding and data analysis
Documented experience in project management, process management, CRM user and license management, user training, security
Experience analyzing and recommending the need to optimize sales
Critical thinker: Experience analyzing sales and marketing data tied to key performance indicators and making recommendations from root cause analysis
Experience in team building; cross-functional collaboration across the organization
Ability to present in front of large groups as well as in front of senior level management
Benefits
Flexible work environment
Competitive PTO packages, starting at 20+ days
Competitive compensation and benefits package
Company-sponsored employee appreciation events
Employee health and wellness initiatives
Community involvement with local nonprofit organizations
Discounts on local sports games, fitness gyms and attractions
Modern, ecofriendly campus with an on-site fitness center
Structured career paths with opportunities for professional growth
Discounted tuition for UC online programs
Company
Medpace
Medpace, Inc., a clinical research organization, provides clinical development services for pharmaceutical and biotechnology
5001-10000 employees
H1B Sponsorship
Medpace has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (21)
2023 (19)
2022 (22)
2021 (22)
2020 (16)
Funding
Current Stage
Public CompanyTotal Funding
unknown2016-08-10IPO
2014-02-24Acquired
Leadership Team
J
Jesse Geige
President
Recent News
MarketScreener
2025-11-19
2025-10-27
2025-10-25
Company data provided by crunchbase