KraussMaffei · 5 hours ago
Field Service Engineer, Injection Molding
Chicago, IL
Full-time
Hybrid
Mid Level
3+ years expKraussMaffei is a leading manufacturer of plastics processing machines in North America, celebrating its 185th anniversary in 2023. The Field Service Engineer will provide technical support and troubleshooting services to customers, ensuring the installation, repair, and optimization of KraussMaffei equipment.
Machinery ManufacturingPlastics and Rubber Manufacturing
Responsibilities
Systematically and efficiently analyze, troubleshoot, and restore function to KraussMaffei equipment
Commission KraussMaffei equipment and follow standard procedures to ensure customer satisfaction and successful handoff
Review work completed, costs, time, and additional work identified while on site with manager and customer as needed
Create thorough and detailed service reports that include description of visit, work completed, costs, time, and additional work identified
Conduct customer training relating to the operation and maintenance of KraussMaffei equipment and products
Lead and train less experienced service personnel as needed
Follow standardized procedures
Collect requisite information to create standardized procedures when opportunities are identified
Qualification
Required
Applicants should live in the midwest, preferably in IL
Successful completion of high school, or equivalent
3-5 years of related experienced in a manufacturing environment or technical field
Competency in workflow software (MS Office, Innosoft, Concur, SAP)
Systematically and efficiently analyze, troubleshoot, and restore function to KraussMaffei equipment
Commission KraussMaffei equipment and follow standard procedures to ensure customer satisfaction and successful handoff
Review work completed, costs, time, and additional work identified while on site with manager and customer as needed
Create thorough and detailed service reports that include description of visit, work completed, costs, time, and additional work identified
Conduct customer training relating to the operation and maintenance of KraussMaffei equipment and products
Lead and train less experienced service personnel as needed
Follow standardized procedures
Collect requisite information to create standardized procedures when opportunities are identified
Time Management
Ability to work collaboratively with local and cross functional technical teams
Effective verbal & written communication skills to support positive outcomes
Ability to read hydraulic and electrical schematics as well as navigate OEM documentation
Practical competency in safe mechanical/electrical tool use (hand and torque wrenches, calipers, multimeter, power tools, air tools, hydraulic testing equipment)
Ability to operate lifting equipment such as forklifts, scissor-lifts and other mobile lifts
Understands equipment function: Able to identify equipment functional locations and state general equipment functions for injection molding machine sub-assemblies (clamp unit, plasticizing unit, injection unit, hydraulic unit, and robots)
Basic knowledge of electrical components (480V/220V, fuses, relays, contactors, motors)
Basic knowledge of PLC programming and function (Allen Bradley, Sigmatek)
Basic understanding of mechanical assemblies (conveyors, sprockets, belts, pulleys, gearboxes, centrifugal pumps, vacuum pumps)
Basic knowledge of pneumatic conveying and troubleshooting (controls, actuators, or valves)
The employee is regularly required to talk and hear
This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day
The employee must frequently lift and/or move items over 50 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Ability to work in a constant state of alertness required
This is an hourly, non-exempt, full-time position with standard working days/hours of Monday through Friday, 8am to 5pm with paid overtime as necessary to complete required tasks
Actual working hours may vary based on needs of customers
Travel is significant, primarily in a multi-regional area and during the business day, although out-of-the-area and overnight travel is very frequent
Travel to Germany or other international locations, while not likely, is possible for training/conferences
Approximate travel is 80%
Benefits
Top notch medical, dental, and vision insurance
Short and long-term disability coverage
Generous 401k match and immediate 100% employee contribution vesting
Start with 3 weeks of PTO
11 paid holidays and December holidays shutdown
Up to $10,000/year in tuition reimbursement
Certification and professional membership sponsorships
Big name supplier discounts
AVI MarketC and entertainment in break room
Company
KraussMaffei
KraussMaffei manufactures and supplies machinery for producing plastics. It offers injection molding machinery, including hydraulic, hybrid.
1001-5000 employees
H1B Sponsorship
KraussMaffei has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2022 (4)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2016-01-11Acquired
Leadership Team
Pamela Davis, SHRM-SCP
Sr. HR and Recruiting Partner
Recent News
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