Brightline Trains · 4 months ago
Conductor - Miami
Miami, FL
Part-time
Onsite
Entry Level
3+ years expBrightline Trains is dedicated to creating exceptional travel experiences and is seeking a Conductor to join their Transportation Team. This role involves managing train operations, ensuring safety, and delivering outstanding customer service while assisting Locomotive Engineers.
Facility ManagementPublic TransportationTransportationTravelTravel Accommodations
Responsibilities
Secures train movement orders and ensures clear understanding by your Brightline teammates
Ensures that all activities of the onboard team are safe and carried out to Brightline's high standards
Responsible for safe handling of proper train door opening/closing procedures
Ensures pre-determined service requests are understood and carried out and can utilize technology to keep track of requests and action them
Operates switches within yards and possibly on main tracks
Prepares reports regarding any problems encountered, such as accidents, signaling problems, unscheduled stops, mechanical failures, delays, or any issues affecting guests
Performs assigned end-of-duty reports as required
Assists with light cleaning and making the train presentable for guests at station turn-around and final terminals
Delivers customer service to Brightline guests: it is an essential part of the Conductor’s role to identify and meet Brightline guests’ needs and expectations, taking the lead in dealing with customers in an open, friendly, confident, professional, and helpful manner at all times while on duty
Works with the rest of the onboard team to ensure that all of the following items are consistently monitored:
Public address announcements are delivered, providing friendly journey information and a positive message to guests
An at-station welcome is shown to guests, particularly paying attention to those with special needs, elderly customers, children, and customers with heavy luggage
Onboard cleanliness meets Brightline standards
Solving guest problems by using their initiative and discretion to ensure that all Brightline guests’ expectations are met
Ensuring that all possible assistance and information is provided to guests during periods of service disruption
Qualification
Required
Certified as a train Conductor (CFR Title 49, Part 242) OR three (3) or more years operational railroad experience
You can work weekends and nights and possibly more than 40 hours a week. Brightline trains will operate on a continuous, set schedule. On-call availability is a necessity
You have sound judgment, thinking and acting independently, expressing clear and effective verbal communication skills to interact with guests, crew members, and others to ensure responsible, safe, and efficient train movements and customer service
You make logical and prompt choices, conclusions, decisions, etc., based on information provided, especially when in emergency situations
You operate with integrity, have a solid work ethic, and can get the job done without direct supervision
You live and breathe the operating rules and practices including physical characteristics, safety rules, and emergency procedures
You have full mobility in a seated position facing forward and to the side; the physical agility to easily get off/on train equipment, manipulate between cars, bend, reach, stoop, easily and safely ride the side of trains, and lift a variety of equipment
Excellent leadership and team management skills
Ability to collaborate effectively with cross-functional teams and external partners
Demonstrated abilities to manage projects in either Retail, Food and Beverage or other ancillary revenue product
Strong quantitative, analytical skills with attention to detail and accuracy and ability to make data-driven decisions
Keen ability to deal effectively with guests, management, teammates, and outside contacts while working under pressure and meeting deadlines
Strong communication, critical thinking, and presentation skills; including the ability to provide written and verbal direction effectively
Proficient in Microsoft Office applications, specifically, Excel, Word, and PowerPoint
Benefits
Competitive compensation and benefits package
Company
Brightline Trains
Brightline Trains provides passenger rail service. It is a sub-organization of Fortress Investment Group.
201-500 employees
H1B Sponsorship
Brightline Trains has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$216.65MKey Investors
U.S. Department of TransportationFederal Railroad Administration
2023-12-05Grant
2023-09-25Grant· $1.65M
2023-03-08Debt Financing· $215M
Leadership Team
T
Tom Rutkowski
VP & Chief Mechanical Officer
Gary Smith
Chief Accounting Officer
Recent News
2026-01-20
The Orlando Sentinel
2026-01-16
Seattle TechFlash
2025-07-29
Company data provided by crunchbase