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Education at Work · 4 months ago

Seasonal Corporate Trainer

Tempe, AZ

Full-time

Onsite

Entry, Mid Level

$50K/yr - $55K/yr

2+ years exp

Education at Work is focused on enhancing employee performance through effective training strategies. The Corporate Trainer is responsible for delivering onboarding and professional development programs, collaborating on training strategies, and ensuring quality improvement in training materials and methodologies.

Call CenterConsultingEducationEmploymentNon ProfitOutsourcingStaffing AgencyTraining

Responsibilities

Deliver comprehensive new hire onboarding programs, upskilling trainings, and ongoing professional development for new and existing student employees

Collaborate with the training team to create strategies, roadmaps, and solutions based on industry best practices, user feedback, and data analytics

Utilize engaging instructional techniques and formats, such as role playing, peer to peer interaction, group discussion, shadowing, e-learning, and lecture

Analyze student employees’ product knowledge, problem-solving abilities, communication, and navigation skills and record the findings

Monitor and evaluate calls during on-the-job training to ensure proper call handling, and compliance with workflows and tools; schedule coaching sessions improvement and development purposes

Utilize quality alerts, trend data, compliance issues and audit results to update training materials and reduce knowledge gaps

Attend or conduct collaborative meetings with the internal team and client to ensure consistency and accuracy of the training curriculum

Accurately report daily activities, track, and maintain key metrics, assessments, attendance, and coaching records; submit operation handover report and process changes to stakeholders

Qualification

Training experienceCurriculum writingData analysisCoachingCustomer service experienceInstructional techniquesMentoringPC hardware knowledgeExcel proficiencyInterpersonal skillsPresentation skillsFlexibility

Required

Bachelor's degree in a business-related field preferred

A minimum of 2 years in training experience or equivalent combination of education and experience

Excellent verbal, written, and interpersonal skills, as well as presentation skills

Knowledge of existing and emerging training methods/tools; curriculum writing skills

Ability to analyze data and assess needs, linking training and design to performance

Experience in continuous improvement efforts, coaching and mentoring

Ability to build rapport and effective working relationships with peers, clients, and all levels of management

Flexibility to adapt to changing priorities and business practices

Intermediate level of knowledge/familiarity with PC hardware and software

Intermediate Excel proficiency, including the ability to add/edit/remove formula-based rule formatting, manage data validations, and implement other fail safes to ensure reliable analytical output