Education at Work · 4 months ago
Seasonal Call Center Supervisor (TS)
Tempe, AZ
Full-time
Hybrid
Mid Level
$45K/yr - $55K/yr
3+ years expEducation at Work is seeking a Seasonal Call Center Supervisor to lead a team of student agents supporting Intuit TurboTax. This role involves coaching and managing performance, handling customer escalations, and ensuring effective communication within the team.
Call CenterConsultingEducationEmploymentNon ProfitOutsourcingStaffing AgencyTraining
Responsibilities
Responsible for leading and managing a team of 20-30 Tax Specialist student agents supporting Intuit TurboTax Live and specializing in handling customer service inquiries
Assist Tax Specialists in advocating for customers by identifying their needs and guiding them to appropriate resources
Monitor and coach student agents and provide specific feedback to help them meet performance requirements, including quality, productivity, attendance, compliance, and disciplinary issues
Administer day-to-day schedules and attendance for your team of Tax Specialists
Coach and develop direct reports to meet and exceed call center goals
Resolve escalated customer concerns to determine appropriate action, balancing superior service with fiscal responsibility
Conduct staff meetings & coaching sessions to ensure effective communication and to issue feedback and coaching to Tax Specialists
Exhibit exceptional time management, organization, and prioritization skills
Timecard and payroll management
Maintain excellent working knowledge of company policies and procedures
Ability to work both independently and in a team setting within a fast-paced environment
Flexibility to work both AM and PM shifts and weekends, including some holidays
All other duties as directed by management
Qualification
Required
3+ years of experience in a call center or customer service role
2+ years of leadership experience
Experience in handling customer escalations while providing excellent customer service to clients
Demonstrated ability to monitor, coach, and provide effective feedback to agents to meet performance requirements, including quality, productivity, attendance, compliance, and corrective discipline
High level of integrity and professionalism in dealing with confidential information
Strong computer skills & proficiency in Microsoft suite of products
Strong analytical and problem-solving skills
Excellent written, verbal, and interpersonal skills with proven results in leading a team of agents successfully
Ability to multi-task and perform in a fast-paced environment
Embrace feedback and approach work with a 'growth' mindset
Must have (or be willing to obtain) a dedicated hardwired internet connection that meets Intuit security criteria
Preferred
College degree is a plus but not required
Company
Education at Work
Education at Work is an outsourcing company that helps college students to secure their finances by rendering job opportunities.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$4.5MKey Investors
Salesforce Foundation
2024-01-05Series Unknown· $4M
2023-11-09Grant· $0.5M
Leadership Team
Jaime Nunez
CEO/President
Scott Blevins
Senior Vice President, Partnerships and Growth
Recent News
Government Technology US
2025-04-15
2023-11-15
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