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MOD Pizza · 4 months ago

Shift Captain (Internal)

Waxahachie, TX

Full-time

Onsite

Entry Level

$13.25/hr - $13.25/hr

1+ years exp

MOD Pizza is a company that aims to serve people and contribute positively to communities. As a Shift Captain, you will lead store operations during scheduled shifts, ensuring a positive atmosphere for both the Squad and customers while modeling and demonstrating MOD's purpose in all interactions.

DeliveryFood and BeverageFood DeliveryRestaurantsSnack Food

Responsibilities

Set and sustain the tone of the shift by keeping the energy high. Create a positive vibe and welcoming atmosphere for both Squad and customers

Responsible for quality and safety of all food. This includes tasting food, checking that food is prepped and stored to standards and reporting any product outages

Listen, acknowledge and resolve any Squad member and/or customer concerns. Escalate issues that require resolution to the store coach or GM as appropriate

Keyholder responsible for cash within the shift in an accurate manner

Take inventory and place orders as needed and directed by the GM

Conduct coaching in the moment

Manage shift duties checklists and address/escalate any equipment malfunctions

Focus on the growth and well-being of the Squad and celebrate wins

Qualification

Food safety certificationCustomer service experienceCoachingTrainingMulti-taskingLeadership skillsProblem-solvingCommunication skills

Required

Minimum 6 months in the All Star position and demonstrate quality coaching, training and multi-tasking within the shift (any exceptions require DM approval, with RD visibility)

Minimum of 1 year of customer service or restaurant experience

Must be at least 18 years old

Previous experience coaching, teaching and inspiring others

Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner

Customer service skills and a proven ability to remain calm and focused

Must obtain a food safety certification and/or alcohol beverage certification within 30 days of your start date or sooner where required by law