Customer Success Associate jobs in United States
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CoverForce · 4 months ago

Customer Success Associate

positionNew York City, NY
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$60K/yr - $70K/yr
date0+ years exp

CoverForce is an insurtech startup redefining how insurance is bought and sold, aiming to make business insurance faster and fully digital. They are seeking a Customer Success Associate to support customer onboarding, provide day-to-day support, and collaborate with various teams to ensure customer satisfaction and success.

Commercial InsuranceDeveloper APIsInsuranceInsurTech

Responsibilities

Support customer onboarding by guiding new users through setup and training
Serve as the first line of support for customer inquiries, troubleshooting issues, and escalating when needed
Build relationships with customers to drive adoption, retention, and satisfaction
Gather customer feedback and share insights with the product and engineering teams to influence product improvements
Create and maintain knowledge base articles, FAQs, and training materials
Collaborate cross-functionally with sales and operations to ensure a smooth customer journey

Qualification

Customer onboardingCustomer supportCommunication skillsProblem-solving skillsEagerness to learnExperience in insuranceTeam player

Required

0–2 years of experience in customer success, account management, support, or a client-facing role (internship or work experience welcome)
Strong communication and problem-solving skills, with the ability to explain complex ideas simply
Comfort working in a fast-paced startup environment where priorities may shift
A team player with a proactive, can-do attitude and eagerness to learn

Preferred

Experience in insurance is a plus - but not required

Benefits

Full healthcare, dental, and vision benefits for employees and their families.
Unlimited PTO.
Monthly in-person meetups (on the company).
Parental leave for all kinds of parents (including adoption and foster care).

Company

CoverForce

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CoverForce is a commercial insurance tech company offering a platform to quote, pay, and bind policies, connecting users.
dateFounded in 2020
location
New York, New York, USA
people-size11-50 employees
web-link
https://www.coverforce.com

Funding

Current Stage
Early Stage
Total Funding
$18M
Key Investors
Insight PartnersNyca Partners
2025-03-05Series A· $13M
2022-01-01Seed· $5M

Leadership Team

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Cyrus Karai
Co-Founder & CEO
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Recent News

alleywatch.com
Commercial Insurance Platform CoverForce Lands $13M to Modernize $960B Industry
2025-03-08
Coverager - Insurance news and insights
CoverForce raises $13 million
2025-03-06
FinTech Global
InsurTech platform CoverForce secures $13m Series A to enhance carrier-agency connectivity
2025-03-06
Company data provided by crunchbase