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Manager, Escalation and Incident Response

Thrive is a rapidly growing technology solutions provider specializing in Cloud, Cyber Security, Networking, Disaster Recovery, and Managed Services. The Escalation and Incident Response Manager will lead a team responsible for resolving high-impact customer escalations and incidents while ensuring operational excellence and customer advocacy. This role requires strong leadership skills and the ability to foster cross-functional collaboration and continuous improvement.

Director of Security Operations Center

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