24 Hour Home Care · 1 day ago
Bilingual Community Supports Coordinator
El Segundo, CA
Full-time
Hybrid
Entry Level
$23/hr - $23.60/hr
1+ years exp24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. The Bilingual Community Supports Coordinator plays a pivotal role in managing operational processes for the Agency with Choice service line, focusing on caregiver onboarding, member admission, and compliance requirements.
Health CareHome Health Care
Responsibilities
Manage the caregiver onboarding process, including documentation, compliance, and timely updates throughout the hiring pipeline
Act as the main point of contact for new members and caregivers, ensuring smooth onboarding and addressing questions or concerns
Coordinate caregiver compliance, ensuring all required certifications and job requirements are up to date
Schedule and lead orientation sessions for new caregivers, providing training on program processes and policies
Track and report on caregiver and member onboarding progress, ensuring the timely completion of necessary tasks
Maintain accurate records in tracking systems and case management software for both members and caregivers
Communicate with Case Managers regarding member updates, including changes in condition or incident reports
Ensure compliance with health plan requirements and closed-loop referrals, collaborating with external partners as needed
Provide ongoing support to caregivers and members through responsive communication and problem resolution
Qualification
Required
Minimum of 1 year of customer service or service-oriented experience
Must be fluent in both English and Spanish (written and spoken)
Strong communication skills with the ability to engage effectively with internal and external customers
Excellent organizational skills and attention to detail in managing multiple onboarding processes simultaneously
Problem-solving abilities to address issues quickly and efficiently
Proficient in Salesforce, Microsoft Office Suite (Word, Excel, Outlook)
Ability to work under pressure and meet deadlines while maintaining a positive attitude
Analytical thinking to assess data, trends, and the impact of various tasks or projects
Time management skills to prioritize tasks and meet deadlines in a fast-paced environment
Positive Attitude: Maintaining an optimistic and solution-focused mindset, even when facing challenges or setbacks
Agile: The ability to adapt quickly to change, stay flexible, and respond effectively to new situations or challenges
Preferred
Experience in healthcare, caregiver onboarding, or member services is a plus
Ability to work independently and follow through on tasks with minimal supervision
Company
24 Hour Home Care
One of the largest, most trusted in-home care companies in the nation.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-10-14Acquired
Leadership Team
Ryan Iwamoto
President and Co-Founder
Jacqueline E. Davis ✯ COO, CPA
Chief Financial Officer, CFO | Chief Operations Officer, COO | Vice President, VP | Controller
Company data provided by crunchbase