Service Desk / Client Support - Supervisor, IT Service Desk jobs in United States
cer-icon
Apply on Employer Site
company-logo

American National · 4 months ago

Service Desk / Client Support - Supervisor, IT Service Desk

positionAmerican National - Galveston, One Moody Plaza, Galveston, Texas, United States of America
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

American National is an established multi-line insurance corporation that has been providing financial strength and security since 1905. They are seeking an IT Service Desk Supervisor to lead a team, manage daily operations, and enhance the IT support experience using ITIL-based practices.

Auto InsuranceFinancial ServicesHealth CareHealth InsuranceInsuranceLife Insurance
check
H1B Sponsor Likelynote

Responsibilities

Supervise and mentor a virtual team of IT Service Desk professionals
Manage daily operations, prioritize workloads, and ensure outstanding customer service
Implement and uphold ITIL-based service management practices
Collaborate with infrastructure and development teams to support change initiatives
Develop and deliver training programs for team members and end-users
Serve as a subject matter expert for our Service Management application, ServiceNow, supporting testing, communication, and change management

Qualification

ITIL Foundation CertificationServiceNowTechnical support experienceCompTIA A+ certificationLeadership qualitiesProcess improvementRemote support toolsWindows ServerActive DirectoryOffice 365ACD Call DistributionIBM mainframeSCCMAS400

Required

Associate degree or equivalent experience
3–5 years of hands-on technical support experience
ITIL Foundation Certification (v4.0)
Familiarity with tools like ACD Call Distribution, IBM mainframe, Windows Server, SCCM, Office 365, AS400, Active Directory, and remote support tools (e.g., Bomgar)
Strong leadership qualities and a passion for process improvement

Preferred

CompTIA A+ certification is a plus!

Benefits

Medical, dental, vision, and basic life insurance
Company’s 401k plan
Annually a bank of paid time off and paid holidays

Company

American National

twittertwittertwitter
Glassdoor3.3
company-logo
American National is an insurance company that provides life insurance, health insurance, and auto insurance services.
dateFounded in 1905
location
Galveston, Texas, USA
people-size1001-5000 employees
web-link
https://www.americannational.com

H1B Sponsorship

American National has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2023 (12)
2022 (7)
2021 (4)
2020 (6)

Funding

Current Stage
Late Stage
Total Funding
unknown
2021-08-09Acquired

Leadership Team

M
Matthew Ostiguy
Senior Vice President, P&C Chief Operating Officer, American National Insurance Company
linkedin

Recent News

MarketScreener
Associated Banc-Corp to Acquire American National in $604 Million All-Stock Deal
2025-12-01
thefly.com
American National to merge into Associated Banc-Corp
2025-12-01
American National Insurance, LLC
American National Recognized as a Top U.S. Insurance Company for 2026
2025-10-31
Company data provided by crunchbase