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EG America · 3 months ago

Senior Director of Delivery & Digital Commerce

Westborough, MA

Full-time

Onsite

Director/Executive

$150K/yr - $200K/yr

10+ years exp

EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America’s #1 ‘one-stop’ destination. The Senior Director of Delivery & Digital Commerce will lead third-party delivery partnerships and drive profitable growth through strategic initiatives across channel and market expansion, category management, and operational efficiency.

Consumer GoodsRetailSales

Responsibilities

Partnership Management

Partner Acceleration: Foster strong relationships with DoorDash, GrubHub, Uber Eats and aggregator partners to ensure seamless integration and growth of delivery services. Negotiate favorable terms and conditions with partners to enhance profitability and customer

Category Management: Implement category management strategies to optimize product offerings and promotions on delivery platforms, focusing on both packaged goods and food service items. This includes:

Product Assortment: Analyze sales data to optimize product assortment on third-party platforms, ensuring alignment with customer preferences and market trends

Pricing Strategies: Develop pricing strategies that balance profitability with competitiveness across different platforms

Promotional Planning: Plan and execute promotions and offers that drive sales and customer engagement for key categories

First-Party Delivery Expansion

Strategy Development: Develop and execute a strategic plan for expanding our first-party delivery capabilities, including market analysis, operational setup, and technology integration

Technology Integration: Oversee the integration of necessary technology solutions to support first-party delivery operations

Strategy and Planning

Strategic Planning: Develop and execute strategic plans to enhance delivery services, improve customer experience, and increase sales through both third-party and first-party channels

Market Analysis: Conduct market research to identify trends and opportunities for growth in the delivery market, including competitor analysis and customer insights

Marketing Activation

Marketing Strategy: Collaborate with the marketing team to develop and execute co-marketing campaigns with delivery partners to drive brand awareness and sales

Promotions and Offers: Design and implement promotions and offers that align with business objectives and enhance customer engagement across both third-party and first-party delivery channels

P&L Management

Financial Oversight: Manage the P&L for both third-party and first-party delivery operations, ensuring both top and bottom-line performance to budget

Budget Planning: Develop and manage budgets for marketing activations, operational improvements, and technology investments

Digital Partnerships

Identify: Evaluate and identify the right external partners EGA needs to accelerate retail growth, digital performance and omni-channel customers

Negotiate: Partner with procurement and legal to negotiate best-in-class commercial terms for EGA

Implementation: Lead cross-functional teams to successful pilots, ensuring proper ROI, and national launch programming thereafter

Operations Coordination

Operational Efficiency: Work closely with store operations team to ensure efficient order fulfillment and customer satisfaction across all delivery channels

Performance Monitoring: Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions

Stakeholder Management

Internal Collaboration: Collaborate with cross functional teams including category teams, marketing, finance, and operations to align strategies and improve delivery services

External Relations: maintain strong relationships with external partners and stakeholders

Qualification

Digital commerce growthP&L managementCategory managementMarket analysisBudget planningNegotiation skillsAnalytical skillsProblem-solvingCross-functional collaborationAdaptability