Derby City Gaming & Hotel · 10 hours ago
Host
Louisville, KY
Full-time
Onsite
New Grad, Entry Level
$16/hr - $16/hrDerby City Gaming & Hotel is a vibrant entertainment venue known for its gaming and dining experiences. The Host at Oliver's Chophouse and Bourbon Bar is responsible for greeting and seating guests, ensuring a welcoming atmosphere while maintaining the flow of service in the dining room.
Gambling & Casinos
Responsibilities
Greets on arrival and regards on departure to Guests visiting in a warm and inviting manner
Is able to work in a fast paced, stressful environment while being calm, collected and accurate with attention to detail
Adheres to all Standard Operating Procedures (SOPs)
Greet internal and external guests in a warm tone and smile, with eye contact. Present and maintain a professional appearance and attitude
Work safely, with sanitation, efficiency, and with guest’s loyalty in mind
Must be detail oriented and ensure that all items are correct, perhaps hundreds of times over
Ensures and maintains cleanliness and orderliness of the host podium and ensures the dining room floor is presentable at all times
Maintains confidentiality and security of relevant information
Works with communication devices such as telephones, two-way radio, guest paging system, and both computerized and manual table management system
Interacts and speaks with guests to maintain great guest relations and provide opportunities for loyalty to occur
Demonstrated record of successful interpersonal skills in regard to working with diverse people and levels of authority
Multi-task ability and able to complete all tasks with minimal supervision and show a sense of urgency no matter what the business volume
Demonstrated ability to communicate effectively. Shows dignity, kindness, and respect to guests and Team Members
Qualification
Required
Ability to work effectively with others
Ability to work in fast-paced environment
Excellent oral and written communication skills
Willingness to work flexible hours including weekends, holidays, and nights
Maintaining interpersonal working relationship among all personnel
All internal and external guests must be treated in a manner to ensure complete satisfaction. Always strive to exceed our guests' expectations
Demonstrated record of successful interpersonal skills in regard to working with diverse people and levels of authority
Multi-task ability and able to complete all tasks with minimal supervision and show a sense of urgency no matter what the business volume
Demonstrated ability to communicate effectively. Shows dignity, kindness, and respect to guests and Team Members
Is able to work in a fast paced, stressful environment while being calm, collected and accurate with attention to detail
Adheres to all Standard Operating Procedures (SOPs)
Greet internal and external guests in a warm tone and smile, with eye contact. Present and maintain a professional appearance and attitude
Work safely, with sanitation, efficiency, and with guest's loyalty in mind
Must be detail oriented and ensure that all items are correct, perhaps hundreds of times over
Ensures and maintains cleanliness and orderliness of the host podium and ensures the dining room floor is presentable at all times
Maintains confidentiality and security of relevant information
Works with communication devices such as telephones, two-way radio, guest paging system, and both computerized and manual table management system
Interacts and speaks with guests to maintain great guest relations and provide opportunities for loyalty to occur
Preferred
Customer Service or Food & Beverage experience is preferred
Able to obtain and maintain a valid Kentucky gaming/racing license
Experience with Open Table, preferred
Company
Derby City Gaming & Hotel
Derby City Gaming is a premier entertainment destination owned by Churchill Downs Incorporated (NASDAQ: CHDN).
Founded in 2018
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase