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Canon EMEA · 4 months ago

Client Services Lead Representative- Print Production Services

New York, NY

Full-time

Onsite

Senior Level, Lead/Staff

$20.54/hr - $28.20/hr

6+ years exp

Canon U.S.A., Inc. is a leading provider of digital imaging solutions. They are seeking a Client Services Lead Representative to manage daily workflow, oversee staff assignments, and maintain positive customer relationships while ensuring compliance with established processes.

Cloud ManagementHardwarePrinting

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Responsible for specific functions as a Lead or single person on site

Activities include organization, scheduling assignments for staff, and managing the daily work flow

Oversees the generation of daily and monthly departmental reports; supervises the processing of external vendor billing

Maintains and promotes positive customer relationships

Performs daily key operator and/or convenience care functions

Monitors and ensures compliance with established workflow processes and procedures

Receives and reviews customer requests to ensure that they fully describe customer requirements and processing specifications

Ensures quality control of shift work (perform physical check of work, check against customer requests, check quality and consistency of processing)

Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturer's specifications

Keeps abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training and exchange of information

Performs data entry

Supervises supply inventory and record keeping

Ensures site records such as logbooks, time sheets and other reporting devices are properly used and maintained by the staff

Responsible for overall health of the account, including organization, scheduling assignments for staff, and managing the daily work flow

Oversee the generation of daily and monthly departmental reports; supervise the processing of external vendor billing

Qualification

Customer serviceCommunication skillsData entryEquipment maintenanceSchedulingInventory managementTeam management

Required

Associates degree or equivalent experience required, plus 6 or more years of related experience

Strong customer service and communication skills are required

Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises

May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary)

Must be able to lift up to 50lbs