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II-VI Aerospace & Defense · 2 weeks ago

IT Application Analyst

Philadelphia, PA

Full-time

Onsite

Entry, Mid Level

$71K/yr - $116K/yr

2+ years exp

II-VI Aerospace & Defense is a high technology company specializing in advanced applications such as atmospheric sensing and imaging. They are seeking an IT Application Analyst to serve as a Subject Matter Expert for Business Application Solutions, focusing on optimizing ERP and CRM systems while driving operational excellence.

AerospaceAppsManufacturingSpace Travel

No H1B

U.S. Citizen Only

Responsibilities

Provide timely support and service in accordance with department standards. Frequently communicate to users as to current status of problems/issues. Update documentation following resolution of problems

Communicate with external vendors as necessary to coordinate resolution of open support issues

Adheres to department standards/Procedures/Policies and complies with legal and regulatory requirements

Develops a thorough knowledge of manufacturing system requirements and business processes

Participates and provides assistance in the planning, designing, development, and deployment of new applications and enhancements to existing applications

Utilize input from other leaders and key users to improve existing technology, capabilities and software. Keeps abreast of new technology

Participates in the design and implementation of business process change

Develop and manage project plans to effectively implement information technology solutions, indicating significant milestones

Determine resource needs to complete project

Meet project schedules/milestones. Complete project deliverables according to department standards

Effectively communicate project expectations with team members and project stakeholders. Proactively identify, communicate and resolve project issues

Qualification

IFS ERPSalesforceBusiness IntelligenceSQLData warehousingAgile PLMCustomer serviceVerbal communicationProblem-solvingTeam-orientedSelf-motivated

Required

B.S. Information Science or related field

Minimum of 2 years of experience supporting ERP, CRM, or business analytics tools (manufacturing environment preferred)

Knowledge of manufacturing processes and financial reporting especially in an Aerospace and project environment preferred

Knowledge of key BI and analytics concepts and technologies

Knowledgeable in relational database technology, application programming, including the ability to write and analyze programs using SQL, scripting languages, and Power Queries

Demonstrated experience in the support and/or implementation of business application software packages

Excellent customer service skills including telephone techniques, listening skills, sense of urgency and enthusiasm

Excellent verbal and written communication skills; ability to communicate effectively with end-users and management

Demonstrated problem-solving and work prioritization skills

Balances business and technical issues in decision making

Able to identify and assess alternatives, make decisions and communicate the process and logic

Must be both team-oriented and self-motivated

Experience with operating systems, relational databases, reporting tools including MS Windows, Oracle, Crystal or other reporting/Business Analytics tools is essential