Mr. Rooter® Plumbing · 4 months ago
Customer Service Representative/Dispatcher
Keizer, OR
Full-time
Onsite
New Grad, Entry Level
$17/hr - $20/hrMr. Rooter is committed to providing the highest level of customer service, and they are seeking a Customer Service Representative/Dispatcher to uphold this service philosophy. The role involves scheduling service calls, managing the daily service schedule, and providing support to service technicians while ensuring customer satisfaction.
CommercialCustomer ServiceResidentialService Industry
Responsibilities
Receive incoming calls in a professional and courteous manner
Prioritize and coordinate the scheduling of services
Coordinate delays in the schedule with customers and service technicians
Use customer development techniques to solicit work through phone, email, mail and personal customer contacts
Perform other duties as needed which may include cross-training in related positions
Schedule technicians to jobs based on customer issue, tech specialty and geographic efficiencies
Manage and Monitor Technicians via GPS software
Assist and provide support for Service Technicians
Obtain permits and other necessary documents required based on job specifications
Enter customer data in the computer
Answer a high volume of incoming calls
Deliver call scripts with an authentic cadence; be clear, compelling and personable
Respond to customer requests, resolving issues and promoting the brand
Be professional and establish customer rapport, encouraging repeat business
Must be able to show empathy in needed situations, Customer focus, Problem solving/analysis-, time management, and Communication
Qualification
Required
Inbound and outbound call taking experience is required
A minimum of 18 years old with a high school diploma or GED
Reliability / Good Attendance
Strong work ethic, activity level, initiative and integrity
Positive attitude
Must be able to work days, nights, and weekends when needed to cover shifts
Think quickly and handle fast-paced situations
Be able to multi-task while completing the tasks at hand efficiently and correctly
Pay attention to detail
Answer a multi-line phone system with a smile in your voice
Schedule appointments for our customers in our dispatching software
Preferred
Dispatching experience a plus
Benefits
Medical/Dental/Vision after 60 days (100% paid for employee)
40 hours Paid Time Off after 90 days, accrues with length of service
IRA With Company Matching after 6 months
Costco Membership after 90 days
Company
Mr. Rooter® Plumbing
For consumer services visit https://www.mrrooter.com. To discover more about franchising opportunities in your area, visit www.MrRooterFranchise.com.
Founded in 1970
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown1990-01-01Acquired
Leadership Team
Paul Schulz
Managing Partner
Recent News
Mr. Rooter, a Neighborly company
2025-11-04
Mr. Rooter Plumbing of Glenside
2025-10-23
Mr. Rooter, a Neighborly company
2025-10-09
Company data provided by crunchbase