RISA Tech, Inc. · 2 weeks ago
Structural Engineer (Customer Support, USA Remote)
United States
Full-time
Remote
Mid Level
$90K/yr - $100K/yr
3+ years expRISA Tech, Inc. is a company that provides a full suite of RISA products, and they are seeking a Technical Support Engineer to join their Technical Support team. This role involves providing technical support to engineers, ensuring customer satisfaction, and collaborating across the organization to resolve customer issues.
ComputerSoftware
Responsibilities
Give superior customer service in supporting all the RISA software
Work closely with customers via telephone, email, and conferencing gathering information to understand their needs and offering solutions within RISA software suite
Ensure customer satisfaction through the entire life cycle of the software including technical explanation of the software as well as interface
Demonstrate expert knowledge of the software while maintaining a positive company image during interactions with customers
Frequently exercise discretion and independent judgment in resolving complex technical customer issues
Test the software to ensure a quality software package that will meet the customer’s satisfaction with the release of the software and intermediate checkpoints along the development cycle
Instruct virtual training classes for structural engineers
Write technical engineering specifications to support the product development team
Providing hand calculations to validate the software
Write clear technical documentation for external customers
Qualification
Required
Bachelor's degree (or higher) in Civil or Structural Engineering
3 to 5 years structural design engineering experience
PE license required
Confident when speaking to customers over the phone
Team player, self-motivated, and positive 'can do' attitude
Possess strong problem-solving skills
Communicate comfortably with knowledgeable as well as novice users to resolve technical issues via both telephone and email
Write clear and concise documentation of issues for users and to be used for in-house development
Multi-task between several customers supports and other tasks at the same time
Follow through with the customers until their issue is resolved
Preferred
Experience with the RISA and ADAPT product suite is preferred
Experience working directly with customers, in any industry, is a plus
Benefits
3 weeks of Paid Time Off
12 paid holidays
Medical, Dental, Vision insurance starting the 1st of the month following date of hire
Short Term and Long-Term Disability Benefits
Flexible Spending Account & Health Savings Account
Life & AD&D insurance
401(k) with a 5% employer match
Annual Bonus
Pet Insurance
Employee Assistance Program
Company
RISA Tech, Inc.
RISA delivers a suite of integrated software design solutions and technical support services that allow structural engineers to innovate with confidence, secure in the safety and efficiency of their designs.
11-50 employees
H1B Sponsorship
RISA Tech, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2022 (2)
2021 (4)
2020 (1)
Funding
Current Stage
Early StageTotal Funding
unknown2017-10-13Acquired
Leadership Team
A
Amber Freund
CEO
Company data provided by crunchbase