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Alaska USA · 4 months ago

Fraud Operations Specialist I, II, III, Senior

Anchorage, AK

Full-time

Onsite

Entry, Mid, Senior Level

$46K/yr - $67K/yr

Global Credit Union is seeking a Fraud Operations Specialist to support their Fraud department. The role involves performing activities related to fraud investigations, including document management and communication with other financial institutions to mitigate losses.

BankingFinanceFinancial Services

Responsibilities

Create and maintain complete and accurate case files including evidence and interview summary in the case management system

Locate, save, and upload documents into case management system: account agreements, loan documents, check copies, IP address results, affidavits, collection letters, surveillance, etc

Create affidavits and send to branches/members with support documentation

Process inbound mail for Fraud Operations

Locate surveillance and review recorded calls to support investigations

Create and send collection letters to other financial institutions to mitigate loss

Place calls to gather information from branches, lending departments, and members regarding fraud or identity theft

Perform other duties as assigned

Qualification

Case management systemFinancial transactions knowledgeRegulations understandingOral communication skillsWritten communication skillsIssue resolutionComfortable with technologySelf-motivatedTeam player