Gigs · 4 months ago
People Lead
New York
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expGigs is a rapidly growing tech company focused on creating a seamless operating system for mobile services. They are seeking a People Lead to enhance their people operations by developing systems and processes that align with company goals and improve team performance.
SoftwareSubscription ServiceTelecommunicationsWireless
Responsibilities
Run the People Operating System. Stand up the quarterly and annual rhythm for People. Set OKRs, roadmaps, cadences, decision logs, risk registers, and status reporting that keep leaders aligned and work unblocked
Program Manage Company-wide Cycles. Orchestrate performance reviews, calibration, engagement surveys and follow-ups, leadership development, onboarding and offboarding, and policy refreshes. Land them on time with clear comms and clean execution
Org Health and Design Support. Partner with leaders on role clarity, team interfaces, decision rights, and ways of working. Surface risks early and recommend practical changes
Build Simple, Scalable Systems. Own the People tech stack and workflows. Improve HRIS data quality, automate handoffs, set SLAs, document processes, and maintain a living knowledge base
Manager Enablement. Ship lightweight toolkits, live sessions, and office hours that help managers handle performance, feedback, and growth conversations with confidence
Culture Through Mechanisms. Translate values into rituals, feedback loops, and operating rules that make high performance the default. Measure what matters and prune what does not
Global Employment and Compliance. Keep us practical and compliant across the US and EU. Coordinate with legal, payroll, PEOs, and immigration partners without adding bureaucracy
Change Leadership and Communications. Write crisp rollout plans and change notes. Close the loop with metrics, retros, and next steps
People Analytics and Insights. Define core KPIs for people programs. Build dashboards that leaders actually use and drive action from the data
Qualification
Required
8+ years in People Operations, HRBP with program ownership, or a Chief of Staff or BizOps role supporting a CPO or People function
Proven record running cross-company programs end to end in a high-growth tech environment
Strong operator skills: planning, sequencing, risk and dependency management, and tight documentation
Business acumen and comfort tying People work to company outcomes
Data fluency. You build dashboards, spot signal in cohorts, and make decisions with numbers
Systems mindset. You design processes that scale and automate busywork
Excellent communication and influencing skills with founders and managers
Experience across multiple countries and with partners such as legal, payroll, and PEOs
Benefits
Competitive compensation
Stock options
Stipends for your home office or work setup
A budget for learning and development to fuel your career
A free phone and international data plan
Company
Gigs
Gigs provides a telecom-as-a-service solution that enables businesses to offer wireless subscriptions for smartphones and wearables.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$97MKey Investors
Ribbit CapitalGradient
2024-12-12Series B· $73M
2022-09-21Convertible Note· $4M
2022-04-21Series A· $20M
Leadership Team
Hermann Frank
Co-Founder, CEO
Edgar Verschuur
Global Head of Connectivity
Recent News
Morningstar.com
2025-09-12
2025-03-11
2025-03-06
Company data provided by crunchbase