Online River, LLC ยท 4 months ago
Customer Service Rep
United States
Full-time
Remote
New Grad, Entry Level
$26/hr - $32/hrOnline River, LLC is a company that specializes in delivering innovative solutions and exceptional services to meet the diverse needs of its clients. They are seeking a highly motivated and personable Customer Service Representative to join their team, responsible for addressing customer inquiries, resolving issues, and providing exceptional support through various communication channels.
Security & Investigations
No H1B
Security Clearance Required
Responsibilities
Respond to customer inquiries: Handle customer questions, complaints, and requests promptly through phone, email, and live chat
Resolve issues efficiently: Troubleshoot and resolve customer concerns by coordinating with other departments if needed
Maintain customer records: Accurately document interactions, solutions, and follow-up activities in the company's CRM system
Provide product/service information: Deliver detailed information on company products or services, helping customers make informed decisions
Process orders and returns: Assist customers with placing orders, returns, or exchanges in line with company policies
Follow up on unresolved issues: Ensure that unresolved issues are escalated and addressed promptly
Ensure customer satisfaction: Exceed customer expectations by providing excellent service and fostering long-term loyalty
Meet performance goals: Achieve individual and team KPIs related to response times, customer satisfaction ratings, and issue resolution times
Collaborate with teams: Work closely with other departments, such as sales, shipping, and technical support, to enhance the customer experience
Qualification
Required
High school diploma or equivalent; a degree in a related field is a plus
Strong communication skills, both written and verbal
Proven experience in a customer service role
Ability to handle multiple tasks and work under pressure
Proficiency in using customer service software (CRM systems)
Ability to work independently in a remote setting with minimal supervision
Empathy, patience, and a positive attitude in dealing with customer issues
Benefits
Medical Insurance
Vision and Prescription
Dental Coverage
Company
Online River, LLC
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase