Mudflap · 4 months ago
Customer Onboarding Specialist
Austin, TX
Full-time
Hybrid
New Grad, Entry Level
$56K/yr - $65K/yrMudflap is a fast-growing marketplace business serving the trucking industry with market-leading payment products. As a Customer Onboarding Specialist, you will guide new fleets through the onboarding process of the Mudflap fuel card, ensuring they understand the services and fostering customer trust and loyalty.
AppsCouponsMobile AppsTransportation
Responsibilities
Lead customers through stages of the card journey, from card application to ordering to first swipe completion, ensuring a timely and smooth process
Educate customers on how to use Mudflap’s fuel card and associated platforms effectively, addressing any questions or concerns
Monitor and track your prospects’ progress using CRM tools (e.g., HubSpot), ensuring all their data and your interactions are accurately documented
Identify and resolve application and onboarding barriers, escalating issues when necessary to internal teams
Proactively engage with customers to action to foster initial usage, focusing on creating long-term value and retention
Collaborate with cross-functional teams to refine the PLG motion and contribute to scalable best practices
Deliver exceptional customer experiences by maintaining a professional, empathetic, and customer-focused approach in all interactions
Qualification
Required
Proven experience in a customer-facing role, such as onboarding, customer success, sales or support
Strong communication and interpersonal skills, with the ability to build trust and rapport quickly
Highly responsive with the ability to meet the needs of prospective customers
Comfort working in a fast-paced, high volume, dynamic environment, preferably with startup experience
Ability to manage multiple customers and tasks simultaneously, demonstrating excellent time management and prioritization skills
Proficiency with CRM tools (e.g., HubSpot) and a willingness to learn new systems and technologies
Problem-solving mindset with a proactive approach to identifying and addressing customer needs
A customer-centric attitude and a passion for delivering value and building long-term relationships
Benefits
Competitive salary and equity in a high-growth startup
Multiple health benefit options
Responsible Time Off
401(k) matching
Opportunities and support for major career growth
Annual Company offsite event (Mudfest!)
Company
Mudflap
Mudflap provides instant fuel discounts to thousands of owner-operators and small fleets at hundreds of independent fuel stops and chains.
Founded in 2016
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$50M2022-08-17Series B· $50M
2019-01-01Seed
Leadership Team
Sanjay Desai
Co-Founder/CEO
Recent News
2023-06-09
2023-06-09
Company data provided by crunchbase