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Chase · 4 months ago

Workforce Planning - Time Series Forecasting Strategist -Quant Analytics Associate

300 N King St, Wilmington, DE, 19801, US

Full-time

Onsite

Mid Level

3+ years exp

Chase is seeking a Quant Analytics Associate to join their Workforce Planning organization, which focuses on delivering quantitatively driven solutions. This role involves forecasting contact center demand, enhancing forecasting processes, and providing analytical leadership to support resource planning across Consumer and Community Operations.

BankingFinancial Services

Responsibilities

Identify opportunities to enhance existing call volume and productivity forecasting process

Monitor, Evaluate, and Improve Forecast Accuracy: Regularly assess the accuracy of forecasts by comparing them with actual outcomes, implement improvements based on findings, and use common sense approaches to explain changes and reasons for error

Possess strong interpersonal skills for partnering with various levels of the organization and influencing results

Provide analytical leadership to cross-functional team structure that prepares detailed integrated forecasts across multiple lines of business, and segments

Take complex results and communicating them in an easily understood way, focusing on how specific results fit into the bigger picture

Explore opportunities for creating frameworks for automation using Python

Stay informed on Industry Trends: Keep abreast of industry trends, emerging technologies, and best practices in forecasting to ensure the organization remains competitive and innovative in its approach