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Avelo Airlines · 4 months ago

Customer Service Lead Crewmember

New Haven, CT

Full-time

Hybrid

Senior Level, Lead/Staff

$21/hr - $21/hr

Avelo Airlines is a brand-new, high value/low fare airline seeking a Customer Service Lead Crewmember to provide excellent customer service and a seamless experience for passengers. The role involves overseeing customer service operations, assisting with check-in and boarding, and ensuring safety and compliance with company standards.

AerospaceAir TransportationPublic TransportationTravel

Responsibilities

Maintain a safe environment for our Customers and Crewmembers. With a pro-active approach to safety by taking immediate corrective action for any unsafe act

Attend and participate in safety briefings and meetings

Deliver remarkable customer service by listening and effectively communicating while demonstrating knowledge of company standards

Facilitate check-in, boarding, and baggage management by validating customer documentation and maintaining strict adherence to on-time performance

Responsible for transporting customers needing wheelchair assistance which will include pushing and pulling customers up or down incline and decline surfaces

Follow all Federal requirements and company standards

Maintain a One Crew attitude and actively assist other Crewmembers with a focus on the overall performance of the team

Contributes to station on-time performance

Customer records are created and updated per company standards

Responsible for leading the Customer Service Crewmembers in maintaining high expectations of safety, security, training compliance and customer service in accordance with Federal Regulations and Company policies

Maintains Crewmember training compliance

Modifications to customers itineraries

Execution of customer boarding process

Communication message to customers regarding flight status

Handle all customer complaints and special requests for services with quick decision-making and strong communication skills, in accordance with company standards and procedures

Monitor airport environment to detect changes that could affect safety or security and notify leadership as needed

Qualification

Customer serviceSafety complianceData entryDecision-makingMulti-taskingCustomer educationPhysical staminaFront-line experienceCommunication skillsAttention to detailPositive attitudeFlexibilityTeamwork

Required

Flexibility to work in a sometimes-stressful environment during a variety of shifts, including but not limited to nights, weekends, holidays, and overtime

Ability to stand and work in one location for up to four hours at a time

Maintain personal appearance that display a positive representation of the company

Ability to work in extreme weather conditions

Ability to lift/push/pull up to 70 pounds

High School Graduate or General Education Degree (GED)

Must be 18 years of age at time of hire

Previous employment as a front-line customer service provider, airline experience is a plus

Become qualified and remain current in required disciplines

Possess a valid US state driver's license