Dometic · 9 hours ago
Technical Sales and Quality Lead
Vermont, United States
Full-time
Onsite
Mid LevelDometic is a global market leader in the mobile living industry, seeking a passionate Technical Sales and Quality Lead. This role involves providing technical support to customers, assisting with installations, and ensuring quality management in the Marine organization.
Consumer ElectronicsConsumer GoodsElectronics
Responsibilities
Work to maintain ISO certification
Process customer request for returns/warranty
Process the products for warranty
Determine root cause to share with management team
Feedback quality issues to both UK and US teams
Process improvement to improve quality
Supplier quality management
Customer support calls help to resolve all technical issues
Sales team support/technical calls
Maintain a working relationship with the UK technical team
To maintain accurate documentation of the methods and process of manufacture
To help implement the best practice and drive the business capabilities forward
Apply the principle of continuous improvement of all processes and activities
Survey potential blind installations on both boats and other sites, ensuring all relevant customer data is noted so blinds can be accurately made including templating as necessary
Install Dometic blinds at various customer locations. In doing so it may be necessary to overcome local difficulties and resolve installation problems in the field
This work will involve nights away from home and working independently in luxury boats and homes. Long-distance travel might be required
“Before and after” digital photographs of all installations
Once installation is completed, get work signed off by the responsible person
Investigate any accidents or near misses
File all reports based on investigation as required by Federal/State/Internal
Maintain emergency equipment inspections monthly/annually as required
Train personnel and visitors on the latest Health and Safety requirements
Qualification
Required
Solid experience within technical customer support
Proven proactive approach working in a sales or customer service environment and exceeding customer expectations
Practical experience preferably in blind and curtain installations
Excellent IT skills
Driving license
Valid Passport
Ability to travel in the US and abroad
Excellent problem-solving skills
Good communication and interpersonal skills
Able to work independently under own initiative and as part of a team
Good timekeeping and task prioritization skills
Mature, professional ambassador for Dometic blinds as customer facing
Reliable, tolerant & determined
Well-presented and business-like
Benefits
Medical/Dental/Vision Insurance
Employee Assistance Program
Disability insurance
Company pension
Holiday (annual leave and bank holidays)
Paid maternity/paternity leave
Free on-site parking
Opportunities to make an impact
Company
Dometic
Dometic offers solutions for mobile living in the areas of various sectors such as food, hygiene, and security.
Founded in 2001
5001-10000 employees
H1B Sponsorship
Dometic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (1)
2022 (3)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Hatem Haidar
CFO - Dometic Mobile Cooling Solutions
Heather Hauser
Talent Acquisition Partner
Recent News
2025-12-24
Inside INdiana Business
2025-12-12
2025-11-24
Company data provided by crunchbase