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Fay Servicing, LLC · 2 weeks ago

Servicing Transfer Analyst II

Farmers Branch, TX

Full-time

Hybrid

Mid Level

$31.52/hr - $38.60/hr

3+ years exp

Fay Servicing, LLC is a specialty mortgage servicer committed to providing innovative servicing solutions. They are seeking a Servicing Transfer Analyst II to manage complex servicing transfer projects, perform validations, troubleshoot issues, and ensure compliance throughout the transfer process.

FinanceFinancial ServicesMortgageReal Estate

Responsibilities

Completing pre- and post-board validations

Managing complex servicing transfer projects

Building advanced reporting and data tables to streamline transfer processes

Performing advanced troubleshooting of transfer issues to address root causes

Implementing process improvements and training to team members

Collaborating with internal and external stakeholders to resolve escalations

Serving as a point of escalation to address complex issues

Reviewing quality assurance processes and error reports

Making necessary adjustments to prevent data issues during conversions

Ensuring compliance with all regulatory requirements throughout the transfer process

Qualification

Servicing transfer experienceData mappingMSPLoanSphereAdvanced analytical skillsMortgage servicing experienceCustomer service skillsVerbal communicationWritten communicationInterpersonal skillsTime managementAttention to detailCollaboration skills

Required

High school diploma or GED required; Associate or Bachelor's degree preferred

3+ years' experience in servicing transfer/ loan boarding required, with a strong understanding of data mapping, industry terminology, loan products, and servicing transfer processes

3+ years' experience in mortgage servicing required

Advanced analytical skills in creating and managing tables, programming, building reports, and performing complex data analysis

Strong customer service skills to effectively communicate and collaborate with internal and external stakeholders

Previous experience working with MSP and LoanSphere required

Solid skills and experience in MS Word, Excel, and Outlook

Strong verbal and written communication skills

Strong interpersonal skills

Strong analytical skills

Solid decision-making abilities coupled with sound judgment

Strong time management skills

Ability to prioritize numerous tasks and manage shifting priorities

Client-focused with strong execution skills and results orientation

High level of precision with attention to detail and consistency

Flexible, open to change, and able to learn new things quickly

Ability to work in a collaborative environment and provide guidance for working groups

Preferred

Associate or Bachelor's degree preferred

Benefits

Medical, Dental and Vision Insurance

Company Paid Life Insurance

Disability Insurance

Pet Insurance

401k Program with Employer Matching

3 Weeks Paid Time Off (PTO)

Paid Holidays

Wellness Initiatives

Employee Assistance Program

Eligible for Hybrid Work Schedule with Remote Flex Days

Company

Fay Servicing, LLC

At Fay Servicing, we are committed to delivering comprehensive mortgage management solutions that serve both our borrowers and clients with care, efficiency, and expertise.

Founded in 2008

Chicago, Illinois, USA

501-1000 employees