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Texas Facilities Commission · 4 months ago

FY 25-05 Customer Service Representative IV

Austin, TX

Full-time

Onsite

Mid Level

$43K/yr - $58K/yr

4+ years exp

The Texas Facilities Commission is a state agency seeking a Customer Service Representative IV to perform advanced customer service work. The role involves coordinating conference room reservations, responding to customer inquiries, and resolving complex service problems under limited supervision.

ConstructionFacilities Support ServicesFacility Management

No H1B

Responsibilities

Receives, reviews, and responds to email requests to reserve conference rooms and other shared spaces

Coordinates conference room reservations through reservations system and emails

Responds to customer inquiries and requests according to specific guidelines and procedures under limited supervision

Communicates with customers in person, by telephone and email

Resolves complex customer service problems under limited supervision

Performs related work as assigned

Qualification

Customer service experienceReservation systemsMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookOffice practices knowledgeAdministrative proceduresEffective communication

Required

High school graduate or possess a GED

Education and experience can be substituted for one another

Four years of experience in customer service, clerical, or administrative work

Must possess the ability to attest to and maintain the security or integrity of the state's critical infrastructure requirement to be considered for hire and to maintain employment

Knowledge of office practices and administrative procedures

Skill in the use of standard office equipment and software

Ability to communicate effectively and in a professional manner

Ability to respond to public inquiries in a timely manner

Ability to implement administrative systems and procedures and to interpret rules, regulations, policies, and procedures