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Alabama Power Company · 4 months ago

System Administrator Spec (Digital Experience Analyst)

Atlanta, GA, United States

Full-time

Onsite

Mid Level

3+ years exp

Alabama Power Company is seeking a Digital Experience Analyst to enhance the digital experience for end-users in the PC computing environment. The role involves monitoring and improving user satisfaction through data analysis and collaboration with technology teams to implement solutions.

Electrical DistributionEnergyLogisticsRetail

Comp. & Benefits

Responsibilities

Tracks and analyzes the performance of devices, applications, and networks to ensure a positive digital workplace experience

Proactively identify and resolve technology disruptions, major incidents, and other issues that hinder employee productivity

Work with technology teams to increase visibility into unresolved technology issues, improving communication between technology teams and employees

Leverages Nexthink for data analysis, creating customized dashboards, and reporting on DEX metrics to guide strategic decisions

Utilizes Nexthink’s insights to optimize technology services and solutions, ensuring they are aligned to drive optimal digital employee experience for the company

Provides consulting for field support teams on workstation and operating system related issues

Keeps up with industry trends and current events and is always mindful of new opportunities to automate and improve processes

Identifies and executes on self-healing opportunities within the environment

Analyze and benchmark customer datasets to derive insights for ongoing operations

Supports and participates in testing new workstation environment related applications and technologies

Works with Technology Organization groups to enhance the user experience of products and better leverage capabilities

Qualification

Microsoft Windows OSNexthink expertiseData analysisNetwork technologyScripting for automationAdvanced Data VisualizationCustomer serviceCommunicationTeam collaborationProblem-solving skillsSelf-motivated

Required

Excellent knowledge of Microsoft Windows OS, computer hardware, and applications

Working knowledge of network, server, and storage technology

Ability to perform a level of data analysis and drive to actionable insights and automation

Recognition of cyber security threats and risks, and importance of protecting the computing environment

Capacity to learn and apply modern technologies and concepts

Ability to research solutions to problems, as well as stay up to date on constantly changing technology

Superb diagnostic, troubleshooting, analysis, and problem-solving skills

Excellent communication skills (both oral and written) as well as technical writing

Respond to support needs in a timely fashion with excellent customer service

Works well on a team that is geographically dispersed

Ability to simplify complex subjects in a way that can be easily understood by non-technical audiences

High degree of focus on quality, reliability, efficiency, and cost effectiveness

Flexible, ability to prioritize and deal with multiple priorities, can adapt to changing direction and work with minimal supervision

Self-motivated, takes initiative, removes obstacles for success

Ability to assess the impact of changes and quantify risk to ensure appropriate business decisions are made

Will travel as needed

Exhibit 'Our Values' attributes in all business interactions

Education in technology field or strong background in technology roles

Minimum of 3-5 years of experience in technical infrastructure, analytics & automation

Preferred

Expertise in Nexthink (or similar) Platform: Demonstrated proficiency in using Nexthink for monitoring and analyzing the digital experience within an organization. Ability to leverage Nexthink to identify trends, issues, and opportunities for improvement, create customized dashboards, and report on digital experience metrics

Proficient in scripting for automation and management of PC environments using system-level APIs and WMI

Advanced Data Visualization and Analysis experience: Experience in transforming data into actionable insights, and developing reports that support strategic decisions