Southern Company · 4 months ago
System Administrator Spec (Digital Experience Analyst)
Atlanta, GA, United States
Full-time
Onsite
Mid Level
3+ years expSouthern Company is seeking a Digital Experience Analyst to enhance the digital experience for end-users in the PC computing environment. This role involves monitoring and improving user satisfaction by identifying trends, issues, and opportunities, and collaborating with various teams to implement effective solutions.
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Responsibilities
Tracks and analyzes the performance of devices, applications, and networks to ensure a positive digital workplace experience
Proactively identify and resolve technology disruptions, major incidents, and other issues that hinder employee productivity
Work with technology teams to increase visibility into unresolved technology issues, improving communication between technology teams and employees
Leverages Nexthink for data analysis, creating customized dashboards, and reporting on DEX metrics to guide strategic decisions
Utilizes Nexthink’s insights to optimize technology services and solutions, ensuring they are aligned to drive optimal digital employee experience for the company
Provides consulting for field support teams on workstation and operating system related issues
Keeps up with industry trends and current events and is always mindful of new opportunities to automate and improve processes
Identifies and executes on self-healing opportunities within the environment
Analyze and benchmark customer datasets to derive insights for ongoing operations
Supports and participates in testing new workstation environment related applications and technologies
Works with Technology Organization groups to enhance the user experience of products and better leverage capabilities
Qualification
Required
Excellent knowledge of Microsoft Windows OS, computer hardware, and applications
Working knowledge of network, server, and storage technology
Ability to perform a level of data analysis and drive to actionable insights and automation
Recognition of cyber security threats and risks, and importance of protecting the computing environment
Capacity to learn and apply modern technologies and concepts
Ability to research solutions to problems, as well as stay up to date on constantly changing technology
Superb diagnostic, troubleshooting, analysis, and problem-solving skills
Excellent communication skills (both oral and written) as well as technical writing
Respond to support needs in a timely fashion with excellent customer service
Works well on a team that is geographically dispersed
Ability to simplify complex subjects in a way that can be easily understood by non-technical audiences
High degree of focus on quality, reliability, efficiency, and cost effectiveness
Flexible, ability to prioritize and deal with multiple priorities, can adapt to changing direction and work with minimal supervision
Self-motivated, takes initiative, removes obstacles for success
Ability to assess the impact of changes and quantify risk to ensure appropriate business decisions are made
Will travel as needed
Exhibit 'Our Values' attributes in all business interactions
Education in technology field or strong background in technology roles
Minimum of 3-5 years of experience in technical infrastructure, analytics & automation
Preferred
Expertise in Nexthink (or similar) Platform: Demonstrated proficiency in using Nexthink for monitoring and analyzing the digital experience within an organization. Ability to leverage Nexthink to identify trends, issues, and opportunities for improvement, create customized dashboards, and report on digital experience metrics
Proficient in scripting for automation and management of PC environments using system-level APIs and WMI
Advanced Data Visualization and Analysis experience: Experience in transforming data into actionable insights, and developing reports that support strategic decisions
Company
Southern Company
Southern Company headquartered in Birmingham, Alabama, is the shared services division of Southern Company.
10001+ employees
H1B Sponsorship
Southern Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (4)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$6.16BKey Investors
GRIP Program
2025-10-03Post Ipo Equity· $1.75B
2025-05-20Post Ipo Debt· $1.45B
2024-10-21Grant· $160M
Leadership Team
Thomas Fanning
President and CEO
David Poroch
Chief Financial Officer
Recent News
Idaho Business Review
2025-12-26
2025-12-24
Government Technology US
2025-12-24
Company data provided by crunchbase