J. J. Keller & Associates, Inc. ยท 3 months ago
Client Services Advisor
Neenah, WI
Full-time
Onsite
Entry, Mid Level
2+ years expJ. J. Keller & Associates, Inc. is a company dedicated to providing compliance solutions to Fortune 1000 companies. The Client Services Advisor will serve as the primary contact for clients, helping them understand regulatory requirements and ensuring their services run smoothly.
Management Consulting
Responsibilities
Establish and maintain relationships with clients and manages the client relationship
Service as the primary interface in an advisory role between J. J. Keller and assigned clients
Educating clients on regulatory requirements, providing interpretations and best practices
Identifies program improvement opportunities to meet and improve safety program objectives
Monitors client responsibilities to ensure compliance with service requirements
Analyzes compliance trends and, if applicable, developing formal improvement programs
Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities
Adheres to the department's data security policies pertaining to Personal Identification Information
Partners with internal teams on complex client inquiries
Assists implementation team with new clients
Maintains expertise pertaining to applicable local, state and federal regulations in order to provide education and clarification to clients
Qualification
Required
2+ years of total office experience
1+ year of client services experience in a professional services environment desirable
Proficiency in MS Word with intermediate Excel skills required
Strong organizational, problem solving, communication, and critical thinking skills
Effective verbal, written, and presentation skills
Ability to apply regulatory knowledge in a variety of situations
Independent decision-making skills
Preferred
Post-secondary education in a business-related field preferred
Experience with J. J. Keller services desirable
Knowledge of related regulations desirable, but not required
Benefits
FREE access to our onsite Fitness Center, Yoga Studio and a fully paid online Fitness Subscription
FREE access to our J. J. Keller Wellness Center, with access to some prescriptions at no cost
Company
J. J. Keller & Associates, Inc.
Since we began as a family-owned company in 1953, our purpose at J. J. Keller & Associates, Inc.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rustin Keller
President & CEO
Aaron Zuberbier
Lead Sales Representative - Resale Partners
Company data provided by crunchbase