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Xero · 4 months ago

Associate Enterprise Partner Success Manager

Phoenix, US

Full-time

Hybrid

New Grad, Entry Level

Xero is dedicated to helping businesses thrive by providing automation and actionable insights. The Associate Enterprise Partner Success Manager will manage and grow relationships with accounting and bookkeeping offices, driving revenue through effective strategies and support while ensuring partner satisfaction and retention.

AccountingBillingFinTechPersonal FinanceSaaSSoftware

Work & Life Balance

Responsibilities

Managing existing relationships through regular best practice recommendations

Drive expansion through cross-sell and up-sell opportunities with the offices

Ensure every office has the opportunity to grow through education, events and direct support

Partner with Enterprise Account owner to contribute to the overall strategy for the partner

This position will require travel to partner meetings and events

Develop and maintain relationships with Accounting Partners to ensure long-term success

Work with a selection of enterprise partners’ offices to strategize ways to increase growth via cross-sell or up-sell opportunities

Combat churn and risk of deletion through education and value proposition. Detecting and mitigating deletion risks early

Work with partners to ensure their customers are using the most appropriate Xero subscriptions, and develop a migration and activation plan for potential new customers or upgrades

Educating Partners on all Partner resources available through Xero and their partnerships

Collating feedback from Partners on feature requests and relay through the appropriate channels

Provide resources and support to educate users about ancillary products, ensuring they understand their benefits and how to utilize them eﬀectively

Implement customer programs, processes and best practices including a deployment blueprint and tips for using the product

Foster positive partner relationships with proactive client management. Striving for strong partner satisfaction through responsiveness and regular communication

Act as the liaison between Accounting Partners and internal teams ensuring clients’ requirements are met, such as o CX and Billing

Ensure a account plans for each office are developed and monitor success

Engage with enterprise partner office relationships via in person, virtual meetings, attending events, running and presenting workshops

Build social media presence, drive attendance to events as required

Keep all information, relating to inbound and outbound calls, meetings, practice staff and contact details, up-to-date at all times in CRM

Respond in a timely manner to all enterprise account enquiries both internally and externally

Driving attendance for Xero Sales led events and Partner Forums

Qualification

Sales experienceAccount managementSaaS knowledgeCommunication skillsPresentation skillsRelationship buildingProcess drivenAttention to detailInitiativeResults-focused