ServiceNow · 4 months ago
CRM Solution Strategy Architect (Pre Sales)
Chicago, IL
Full-time
Onsite
Senior Level, Lead/Staff
$122K/yr - $213K/yr
8+ years expServiceNow is a global market leader in digital transformation, helping organizations streamline operations and deliver exceptional experiences. The ServiceNow Solution Strategy Architect will shape the vision, architecture, and delivery path for customer and revenue transformations, partnering with executives to translate strategy into pragmatic roadmaps and design modern ServiceNow solutions.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Engage senior business leaders to clarify growth, efficiency, and experience goals; craft compelling value narratives to secure sponsorship
Define target-state architectures across SFA, CPQ, SOM/Order Management, CSM, FSM, data, and AI
Build phased roadmaps with KPIs, ROI, and success measures tied to outcomes
Design composable ServiceNow solutions for selling, quoting, order capture, case management, field service, and self-service
Apply AI capabilities (Now Assist, AI Agent Studio, AI Search) to automate business workflows
Develop co-existence and integration strategies with Salesforce, ERP, Data Patforms, and Partner tools
Lead executive and SME workshops to capture requirements and define capabilities, epics, and user stories
Maintain reference architectures, process models, and data flows to guide delivery teams
Build ROMs, staffing models, and delivery phasing; partner with services teams on SoWs and assumptions
Develop executive-ready proposals that articulate scope, value, and change impact
Align internal product, services account executives, and delivery teams through governance and decision forums
Shape joint GTM motions with partners (SIs/ISVs) including value propositions and repeatable plays
Identify accelerators, playbooks, integrations, and reusable assets for future engagements
Co-create industry offers and quick-starts; continuously self-learn new platform capabilities
Qualification
Required
8–15+ years in CRM/Service transformation with deep architecture experience across SFA, CPQ, SOM/Order Management, CSM, and FSM
3–5+ years with ServiceNow workflows (Customer/Revenue and/or Industry) and exposure to AI features (Now Assist, AI Agent Studio, AI Search)
Proven track record of building ROMs/estimates, proposals, and securing C-level buy-in
Strong enterprise architecture skills: integrations, data models, security, scalability
Experience designing coexistence strategies with Salesforce/ERP/data platforms
Exceptional facilitation, storytelling, and executive communication skills
Self-driven innovator with a bias to action and evidence of codifying IP/offers
Preferred
ServiceNow certifications (CIS-CSM, CIS-SOM, CSA, CAD)
CPQ/ordering expertise
ITIL
partner/PRM exposure
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
Company data provided by crunchbase