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AEG · 4 months ago

Goldenvoice Los Angeles- Ticketing Supervisor

Los Angeles, CA

Full-time

Onsite

Mid Level

$20/hr - $23/hr

AEG is a leader in the sports and live entertainment industry, hosting millions of guests and events worldwide. The Ticketing Supervisor is responsible for overseeing ticket selling staff, resolving customer service issues, and managing ticketing software and point of sale systems during events.

Card and Board GamesLeisureSports

Responsibilities

Responsible for supervision of ticket sellers. Ensure that all employees are fulfilling their job responsibilities and advising staff when necessary

Responsible for training of ticketing staff. Assist manager with scheduling and disseminate the schedule for department, ensuring all shifts are filled properly

Accurately reconcile all credential inventory and equipment to ensure proper check in at the end of each shift

Resolve customer service issues and complaints. Work with department to fix issues related to customer service complaints when appropriate. Troubleshoot any issues relating to software or point of sale system

May be responsible for the organization of staff meetings, acceptance and payment of deliveries. May review ticketing information for each show built, validating prices and dates are correct. Coordinate show builds with marketing department

Qualification

Supervisory experienceMS Office proficiencyConflict resolutionCustomer service skillsTeam motivationInterest in live entertainmentCommunication skills