CCS ยท 4 months ago
Education Support Analyst
Hauppauge, NY
Full-time
Onsite
New Grad, Entry Level
$45K/yr - $55K/yrCustom Computer Specialists (CCS) is a leading technical consultant helping clients in the New York metro area with technology solutions. They are seeking an Education Support Analyst to provide technical support and customer service to K-12 education systems, primarily using the Infinite Campus student information system.
InternetRetailSports
Responsibilities
Serve as the main point of contact for K-12 clients using Infinite Campus student information system
Provide first-level support via phone and web portal, resolving or escalating issues as needed
Document and track all client incidents and service requests
Triage, prioritize, and manage multiple issues in a fast-paced environment
Keep clients informed on progress and ensure superior customer satisfaction
Maintain strong knowledge of current and new product features
Qualification
Required
BA/BS degree or equivalent work experience
Previous customer support or service center experience
Familiarity with K-12 education systems; experience with Infinite Campus a strong plus
Comfortable using web-based tools, CRM systems, and PC applications
Strong communication skills, attention to detail, and ability to collaborate with a variety of personalities
Preferred
HDI Support Certification is a plus
Benefits
401(k)
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Retirement plan
Vision insurance
Company
CCS
CCS is the original online skate shop. Home of the iconic catalog that brings you all the best products straight to your door
Founded in 1985
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Cohere Capital
2021-01-20Private Equity
Leadership Team
Daron Horwitz
Chief Executive Officer
Patrick Novak
Chief Operating Officer
Recent News
Company data provided by crunchbase