Nextiva · 4 months ago
Engineering Manager (AI Agents Team)
United States
Full-time
Remote
Senior Level, Lead/Staff
$115K/yr - $179K/yr
8+ years expNextiva is a company focused on redefining customer experiences through a conversation-centric platform powered by AI. They are seeking an experienced Engineering Manager to lead their AI Agents team, responsible for developing intelligent AI agents that enhance customer engagement through innovative technology and ethical AI practices.
Call CenterCloud ComputingEnterprise SoftwareSaaSSoftware
Responsibilities
Lead, mentor, and grow a team of AI Software Engineers. Foster a culture of innovation, collaboration, and continuous learning. Provide technical guidance and career development support
Oversee the design, development, and deployment of AI agents for Nextiva's products that understand and respond to customers in multiple formats (e.g., spoken voice, written text). Ensure delivery of high-quality, scalable, and reliable features. Guide the integration of NLP, speech recognition, and large language models into production systems
Integrate large language models and other AI/ML components into the Agentic AI Platform to enable capabilities such as question answering, task automation, sentiment analysis, and recommendations. Ensure that AI models and solutions perform effectively in real-world environments and at scale
Build and integrate components for multimodal interactions, including speech-to-text, text-to-speech, and dialog management systems
Optimize AI algorithms and agent frameworks for performance, scalability, and reliability. Use data-driven methods to tune model accuracy and response times
Implement robust testing (unit, integration, end-to-end) for AI features to ensure reliability and correctness. Incorporate ethical AI practices, ensuring AI agent behavior is unbiased and compliant with privacy and security regulations
Partner and collaborate across the product organization to define the roadmap for AI agent capabilities. Translate business goals into technical strategies and execution plans
Stay current with advancements in AI, machine learning, and multimodal interaction systems. Drive innovation by evaluating and adopting emerging technologies
Qualification
Required
Bachelor's degree in computer science, Software Engineering, or a related field
8+ years of software development experience
3+ years in a technical leadership or management role
Proven track record in AI/ML product development
Proven experience developing production-grade software (e.g., backend services, APIs, data pipelines) in a collaborative team environment
Strong understanding of AI and machine learning fundamentals
Hands-on experience in natural language processing (NLP) and/or deep learning
Proficiency in programming languages commonly used for AI development, such as Python (with ML libraries like TensorFlow or PyTorch) and/or a general-purpose language like Java or C#
Experience with machine learning frameworks and libraries for NLP, speech, or computer vision (e.g., Hugging Face Transformers, OpenAI APIs, spaCy, Kaldi, AWS/GCP/Azure AI services)
Experience with speech and language technologies – for example, integrating speech-to-text (ASR) and text-to-speech (TTS) engines, or building chatbots and voice bots for conversational interfaces
Familiarity with cloud platforms and deploying AI/ML models at scale (AWS, Google Cloud, or Azure)
Experience with microservices architecture and containerization (Docker, Kubernetes) for AI services
Demonstrated ability to lead high-performing engineering teams
Strong project management, communication, and stakeholder engagement skills
Preferred
Master's degree in AI, Machine Learning, or a related discipline
Equivalent practical experience in AI/ML development will also be considered
Benefits
Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
Life, disability, and supplemental indemnity plans
Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
Employee Assistance Program and comprehensive wellness initiatives
Access to ongoing learning and development opportunities and career advancement
Company
Nextiva
Nextiva is a leading unified customer experience management company that helps businesses simplify and enhance their customer relationships.
1001-5000 employees
H1B Sponsorship
Nextiva has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (14)
2023 (25)
2022 (23)
2021 (6)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$200MKey Investors
Goldman Sachs Asset Management
2021-09-14Private Equity· $200M
Leadership Team
Tracy Conrad
Co-Founder and Chief Amazing Officer
A
Anne Brennan
Chief Financial Officer
Recent News
thecanadianpressnews.ca
2025-10-21
Morningstar.com
2025-10-15
Company data provided by crunchbase