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MedImpact Healthcare Systems, Inc. · 2 months ago

Manager, Digital and Market Intelligence

San Diego, CA

Full-time

Hybrid

Mid, Senior Level

$115K/yr - $207K/yr

5+ years exp

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join their team! This position is accountable for strategic and operational oversight of key MedImpact enterprise business solutions and market intelligence, focusing on consumer/member application performance and utilization to ensure intended business values are well understood and realized.

Health CarePharmaceutical

No H1B

Responsibilities

Primary responsibility for gaining market, customer and user needs with respect to digital tools and MedImpact product assets. Acts as the Voice of Customer and the “face of digital marketing” to the market

Works with cross-functional teams including Senior Leadership to develop, execute and manage strategic plans, web solution roadmaps and customer experience strategy

Responsible for developing digital strategy based on Voice of Customer (VoC), competitive analysis and web analytics to ensure MedImpact has a viable web solution portfolio

Develops and maintains digital solution roadmaps for all web assets including web sites, mobile applications, portals and tools

Leads development and execution of omni-channel communications strategy and works cross-functionally to develop and align the company’s digital communication capabilities

Leads, develops and implements digital marketing plans to support demand generation, sales enablement, consumer engagement

Responsible for developing consumer journey maps, customer experience strategy and implementation of business process changes required to execute that strategy

Responsible for implementing analytics and measurement capabilities and for reporting key web metrics

Stays current with PBM and healthcare industry trends to integrate into the above referenced deliverables

Gathers and documents business requirements and may drive the prioritization of application changes

Serves as liaison with the Information Technology group to resolve issues, and guide development

Participates in cross-functional teams to provide input into application modifications and development of new product features based upon customer/user input, and technology directions

Monitors the overall development schedule and partners with the IT Project Manager to ensure on time delivery of software releases

Provides product and system demonstrations to prospective and existing clients and acts as an SME in answering questions and highlighting key system capabilities

Collaborates with business partners to agree on functional specifications and operational readiness criteria

Achieves service commitments, including sustainable, measurable, accurate, reliable, and timely execution of service deliverables. Operates to high standards and develop new ideas for improving organizational performance

Partners with other MedImpact business units to effectively resolve customer issues and inquiries, implement new business, design solutions that meet the mutual needs of MedImpact and our customers. Actively participates as a key member of cross functional workgroups, teams, and committees as assigned

Promotes and engages in continuous improvement by developing and documenting business processes and measuring results. Identifies and leads the improvement opportunities in assigned work groups and business processes. Seeks out and actively participates in business initiatives that contribute to service excellence

Utilizes planning, prioritizing, and organizational skills to effectively manage the assets, tools, and processes necessary to achieve business objectives. Provides recommendations for the acquisition/development or enhancement of equipment and systems necessary to support the business in an efficient and quality manner

Qualification

Digital marketing strategyMarket intelligenceCustomer experience strategyWeb analyticsSQL codingSalesForceProject managementAnalytic skillsInterpersonal communicationTeam collaborationProblem-solving

Required

BS/BA degree or equivalent plus 5+ years of experience

1 year of SME in respective area(s)

3+ years of supervisory experience

4 years of MedImpact experience plus an appropriate external leadership training program and internal mentorship with a seasoned leader (Dir+) that must completed within 12 months in new position may substitute for the supervisory experience requirement

Strong proficiency with MS Office / Word, PowerPoint, Excel, Visio and Outlook to create complex documents, manage schedules, and analyze data

Working knowledge of key business application such as SQL coding, Oracle forms, Golden 32, MedAccess, MedOptimize, SalesForce, and UNIX operating systems

Ability to effectively recognize complex problems and apply analytic and critical thinking skills to innovate solutions

Ability to exercise sound judgment and decision-making

Ability to collaborate on cross-functional projects and liaise with stakeholders on both the business and IT divisions of the organization

Demonstrated ability to positively interact with clients, and staff of all levels

Willingness to take accountability for achieving service commitments and a demonstrated ability to achieve results

Demonstrates ability to appear for work on time, follow directions from a supervisor, interact well with co-workers, understand and follow work rules and procedures, comply with corporate policies, goals and objectives, accept constructive criticism, establish goals and objectives, and exhibit initiative and commitment

Ability to apply common sense understanding to carry out simple one- or two-step instructions

Ability to deal with standardized situations with only occasional or no variables

Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis

Ability to effectively present information to top management, public groups, and/or boards of directors

Ability to write routine reports and correspondence

Ability to speak effectively before groups of customers or employees of organization

Benefits

Medical / Dental / Vision / Wellness Programs

Paid Time Off / Company Paid Holidays

Incentive Compensation

401K with Company match

Life and Disability Insurance

Tuition Reimbursement

Employee Referral Bonus

Company

MedImpact Healthcare Systems, Inc.

Glassdoor2.8

MedImpact is the nation’s largest independent health solutions and pharmacy benefit company, serving commercial health plans, government programs, self insured/employer groups, and millions of consumers.

Founded in 1989

San Diego, California, USA

1001-5000 employees