Megaport · 4 months ago
Sales Operations Analyst
Seattle
Full-time
Hybrid
Mid Level
3+ years expMegaport is a global leader in Network as a Service (NaaS), transforming how businesses connect to the cloud and data centers. The Sales Operations Analyst will collaborate with sales leadership and other business functions to manage daily operations of order management, enhance data quality in CRM systems, and provide strategic insights to improve customer-facing processes.
Cloud InfrastructureSoftwareTelecommunications
Responsibilities
Conduct analyses and offer strategic insights to Sales teams, enabling a proactive approach to effectively manage customer pricing scenarios
Evaluate and propose enhancements for custom pricing scenarios by updating record visibility throughout the entire lifecycle of ordering data
Lead data-driven projects that improve the efficiency of customer-facing purchase processes
Coordinate inter-departmental tasks within Sales Operations, bridging process gaps and serving as the primary liaison for effective engagement between Sales Operations and other decision-making departments
Collaborate with Customer Success as the main point of contact within Sales Operations for the internal oversight of service orders and the maintenance of Manual Service Order records
Oversee successful execution throughout the lifecycle of the Manual Order Process, including necessary documentation to facilitate adaptability to future changes
Maintain the Manual Service Order repository to ensure data integrity and visibility across systems, facilitating departmental access to relevant information
Provide weekly order-related reporting to management and as requested by Sales teams
Enhance CRM hygiene by upholding best practices, ensuring alignment across regions, and implementing comprehensive documentation, guided by data-driven reports
Provide periodical support and backup of administrative activities within Sales Operations and Systems
Investigate system and data issues and quickly act on solutions, earn and maintain in-depth knowledge of our products, solutions, and operational systems
Qualification
Required
3+ years of experience in sales operations, business operations, or a related role
Superior attention to detail under tight deadlines
Critical-thinker; the ability to analyze complex problems, develop innovative strategies, and execute
Exceptional communication skills; ability to present complex concepts in a clear and concise manner
Ability to work cross-functionally and build relationships at all levels of the organization
Excellent time management, organizational, and communication skills
Proven ability to be flexible and adaptable in a fast-paced, dynamic environment
Comfort working with multiple teams and colleagues from various management levels
Experience with Salesforce
Preferred
Background in as-a-service business, networking or cloud computing business preferred
Administrator certification a plus
Benefits
Flexible working environment – a remote-first culture with coworking options available
Generous leave plans – including 4 weeks of paid annual leave, parental leave, birthday leave, and a purchased annual leave program
Health and wellness support – through a wellness allowance and employee wellbeing initiatives
Comprehensive learning support – generous study and training allowance plus 5 days of paid study leave
Creative, modern workspaces – designed to inspire when you're not working remotely
Motivated, inclusive team – work alongside industry experts and fresh talent
Recognition programs – celebrate achievements with our Legend and Kudos awards
For U.S. employees – access to medical, dental, and vision insurance, plus a 401(k) plan
Company
Megaport
Megaport is a software defined networking company that directly connects enterprises, networks, and services.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$231.68MKey Investors
Digital Realty
2025-11-11Post Ipo Equity· $130.69M
2022-02-22Post Ipo Equity· $4.41M
2020-06-17Post Ipo Secondary· $70.74M
Leadership Team
Michael Reid
CEO
Adam Mitchell
Chief Strategy Officer (CSO)
Recent News
2026-01-16
2025-12-18
Company data provided by crunchbase