Tractor Supply Company · 2 weeks ago
Sr. Analyst - Omni Channel Ops
Brentwood, TN
Full-time
Onsite
Senior Level
5+ years expTractor Supply Company is committed to supporting its team members and driving success through their dedication and hard work. The Sr. Analyst - Omni Channel Ops will provide superior support to the Omni Channel organization, drive new initiatives, and ensure the seamless operation of online and in-store customer experiences.
AgricultureRetailShopping
Responsibilities
Develop & document processes, resolve escalated issues, and determine ways to automate manual processes
Owner and subject matter expert of assigned domains, and work closely with cross-functional teams to identify and analyze gaps and opportunities within omni-channel to better serve our customers
Accountable for delivering new enhancements to Omni Channel programs using industry trends and professional experience. Working with IT, ensuring the business asks are articulated clearly and executed as requested
Ability to report out on programs success criteria to executive level stakeholders
Support ongoing Omni Channel & Store operations, such as, online returns, online gift cards, buy online/pickup in store (BOPIS) & “stockyard”. Identify program issues, investigating cause and driving actions with internal & third party vendors to fix
Continually seek to improve the customer experience in assigned domains by coordinating with internal and external stakeholders, functional teams and outsourced service providers to drive projects, processes and efficiency improvements
Drive strategic initiatives and projects in assigned domains, from research and discovery, requirements gathering to project plan task deliverables. Once implemented, manage continuous improvement and support the business unit in driving additional profitable sales
Provide regular Omni-channel metrics and analysis reporting for management team and cross functional teams regarding operational reporting and web analytics reporting
Provide ad hoc reports, analysis and summarization to identify historical trends, forecast trends, and report on impact from key initiatives (e.g. Day After Thanksgiving forecasting)
Thought leadership on how to improve our everyday operation and future business growth
Maintain a high level understanding of TSC enterprise processes
Mentor and train operational analysts
Develop and maintain vendor relationships
Qualification
Required
5 years of related business or retail experience expected; Omni-channel or ecommerce experience a plus
Bachelor's degree from an accredited college or university in Business, Operations, Planning, Supply Chain, IT or an appropriate business-related field of study. Any suitable combination of education and experience will be considered
Preferred
Business Intelligence software experience, forecasting and statistics aptitude
Present information effectively and tailor presentations to a wide variety of audiences (including management)
Excellent communication and presentation skills: story-lining, email communication, Power Point and strong personal impact
Strong quantitative problem-solving skills; curiosity for understanding root causes
Ability to bridge between technical solutions and real-life organizational dynamics
Strong Microsoft Office skills, particularly Excel, Pivot tables
Possess Business Intelligence Software experience and quick software acumen
SAP Business Objects software experience preferred
Strong thought leadership; can stand up for ideas and concepts while still maintaining collaborative spirit
Experience negotiating and managing and 3rd party strategic partnerships preferred
Agile Scrum Process experience
Experience working with consulting partners
Benefits
Medical, dental, and vision coverage
Company-paid life and disability insurance
Paid parental leave
Tuition reimbursement
Family planning resources such as adoption and surrogacy assistance
Company
Tractor Supply Company
Tractor Supply Company is the operator of rural lifestyle retail stores.
10001+ employees
H1B Sponsorship
Tractor Supply Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (66)
2024 (49)
2023 (46)
2022 (58)
2021 (41)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
unknown1994-02-18IPO
Leadership Team
Hal Lawton
President & CEO
Rob Mills
SVP & CIO
Recent News
Company data provided by crunchbase