JMark Services, Inc. · 4 months ago
Efficiency & Automation Analyst – Multi Levels
JMark Services, Inc. is dedicated to smarter processes leading to mission success, and they are seeking innovative Efficiency & Automation Analysts across multiple levels to design and deploy automated solutions. The role involves collaborating with stakeholders to streamline operations and enhance productivity through the use of low-/no-code tools and modern coding languages.
EducationNational SecurityProfessional ServicesTraining
Responsibilities
Design and deploy automated processes to standardize workflows and increase efficiency using ServiceNow, UiPath Studio/Orchestrator, and Python
Create prototypes and proof-of-concepts to validate functionality prior to production release
Build, test, debug, and refine solutions to ensure accuracy, reliability, and user satisfaction
Partner with administrative, HR, legal/legislative, and security teams to identify opportunities for automating repetitive, time-consuming tasks
Translate business requirements into technical specifications and sustainable automation designs
Collaborate with mission architects to evaluate and integrate emerging automation and RPA tools
Conduct end-user testing to confirm solutions meet operational and mission needs
Maintain comprehensive documentation, including process design documents, test scripts, and user guides
Monitor deployed solutions, applying iterative enhancements for adaptability and best practices
Provide training and reach-back support to ensure smooth adoption and long-term usability
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or related field
Hands-on experience with ServiceNow, UiPath Studio/Orchestrator, and Python
Strong knowledge of process mapping, prototyping, and testing methodologies
Excellent communication, documentation, and stakeholder engagement skills
Preferred
Experience supporting DoD or federal government automation initiatives
Familiarity with agile methodologies and CI/CD pipelines
Relevant certifications in ServiceNow, UiPath, or RPA tools