Student Associate - CNS IT jobs in United States
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The University of Texas at Austin · 5 months ago

Student Associate - CNS IT

positionUT MAIN CAMPUS
timeInternship
remoteOnsite
seniorityIntern
money$20/hr - $20/hr

The University of Texas at Austin is seeking a proactive and goal-focused student worker to join their IT Support teams. The role involves providing assistance with tech support, inventory, and security tasks while delivering excellent customer service to end users.

Corporate TrainingEducationHigher EducationUniversities
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Responsibilities

Use the ServiceNow ticketing system to triage incoming requests and assign them appropriately
Provide prompt, courteous, and effective customer service
Transport equipment (computers, printers, phones) between CNS buildings on the UT Main Campus
Perform technical tasks including hardware setup, password resets, network patching, and software updates
Support ongoing projects in CNS IT Support, Inventory, and Security
Collaborate on developing and improving technical processes as well as new procedures and improvement of existing processes
Assist with office administrative duties and communications
Other related responsibilities and functions as assigned

Qualification

Technical supportCustomer serviceMicrosoft 365Computer hardware/softwareProblem-solvingFast learnerProcedural documentationWritten communicationDetail orientedWork ethic

Required

Must be actively enrolled at the University of Texas at Austin
Must be authorized to work in the US
Must not have additional position within the university
Must be able to commit to the schedule defined
Ability to work independently, able to complete tasks with limited oversight
Strong written communication skills
Detail oriented
Motivated with a strong work ethic
Able to lift 40lbs

Preferred

Fast learner
Experience writing procedural documents or technical documentation
Familiarity with Microsoft 365 applications (Outlook, Excel, Word, OneDrive, SharePoint, etc.)
Strong customer service skills
Excellent problem-solving
Knowledge of computer hardware/software
Experience with hardware and software support

Benefits

Students in this position may choose to enroll in the UTSaver voluntary retirement programs.

Company

The University of Texas at Austin

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The University of Texas at Austin is one of the largest public universities in the United States.
dateFounded in 1922
location
Austin, Texas, USA
people-size10001+ employees
web-link
http://www.mccombs.utexas.edu

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Republic Capital Group
2022-09-14Series Unknown

Leadership Team

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Will Whiting
Chief Development Officer
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