Tesla · 4 months ago
Supervisor, Technical Customer Support
Henderson, NV
Full-time
Onsite
Mid LevelTesla is a leading company in the energy sector, and they are seeking a Supervisor for their Technical Customer Support team. In this role, you will lead a team of specialists, ensuring exceptional customer experiences while collaborating cross-functionally to resolve issues and drive continuous improvement.
AutomotiveElectric VehicleEnergyManufacturingRenewable EnergyTransportation
Responsibilities
Meet and exceed monthly and quarterly performance targets and KPIs, including case follow-ups and customer satisfaction
Coach, train, and develop Technical Customer Support Specialists to improve performance and drive ownership of case resolution
Conduct call and chat audits to maintain quality standards and ensure adherence to procedures
Manage escalations and support Technical Customer Support Specialists in handling complex or sensitive customer concerns
Perform regular performance reviews and implement productivity strategies, and ensure delivery of Tesla’s customer experience pillars: Communication, Advocacy, and Education
Collaborate cross-functionally to address customer concerns and escalate feedback to leadership
Support new hire training, facilitate team meetings, and lead special projects as needed
Qualification
Required
Proven leadership and communication skills in a customer support environment
Experience with collaboration tools such as SharePoint and Microsoft Office
Strong organizational skills, attention to detail, and sound judgment aligned with Tesla standards
Demonstrated success in coaching, training, and developing high-performing teams
Critical thinking, reporting, presentation, and delegation capabilities
Familiarity with Tesla Energy product terminology and contract structures
Benefits
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Company
Tesla
Tesla is an electric vehicle and clean energy company that provides electric cars, solar, and renewable energy solutions.
Founded in 2003
10001+ employees
H1B Sponsorship
Tesla has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2796)
2024 (2113)
2023 (1304)
2022 (1227)
2021 (1102)
2020 (723)
Funding
Current Stage
Public CompanyTotal Funding
$20.12BKey Investors
Societe GeneraleEuropean UnionPennDOT
2024-10-05Post Ipo Debt· $783M
2023-09-13Grant· $159.6M
2023-08-15Grant· $0.23M
Leadership Team
Vaibhav Taneja
Chief Financial Officer
Tom Zhu
SVP of Automotive
Recent News
2026-01-12
2026-01-12
2026-01-12
Company data provided by crunchbase