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Daltile · 4 months ago

Customer Service Representative I

Anaheim, CA

Full-time

Onsite

Entry Level

$20/hr - $25/hr

1+ years exp

Dal-Tile is the largest manufacturer and marketer of ceramic, porcelain, glass and metal tile as well as natural stone products. They are seeking a Customer Service Representative to provide support to walk-in customers, answer inquiries, process sales orders, and resolve product or service issues.

Glass Ceramics & Concrete

Responsibilities

Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check, and transportation management

Responsible for keying in orders, processing faxes, and preparation of reports

Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery

Responds to customer needs

Participates in special projects and performs additional duties as required

Qualification

Customer account managementCall center experienceTextile industry knowledgeComputer skills WordComputer skills ExcelMultitaskingOral communication skillsWritten communication skillsOrganizational skillsProblem-solving skillsInterpersonal skillsDetail-orientedTime managementWork fast-paced

Required

High School Diploma or GED equivalency required

1 or more years of call center or customer service experience

Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required

Good voice quality that is conversational and professional

Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards

Ability to demonstrate strong organizational and problem-solving skills required

Ability to demonstrate strong interpersonal relationship-building skills

Must have a moderate level of computer skills in Word and Excel

Must be detail-oriented with the ability to multitask, manage priorities, and manage time effectively

Ability to work in a fast-paced environment

Preferred

Focus on customer account management preferred

Prior textile industry knowledge is preferred

Benefits

Commission earnings

Incentive compensation

Discretionary bonuses

Other short and long-term incentive packages

Other company-sponsored benefit programs

Company

Daltile

Glassdoor3.3

Daltile is the industry-leading brand of ceramic, porcelain, glass and metal tile as well as natural stone, large-format slab and countertop products.

Founded in 1947

Dallas, Texas, US

1001-5000 employees