TTEC Digital · 5 days ago
Conversational AI Bot Architect
Austin, TX
Full-time
Onsite
Senior Level, Lead/Staff
$130K/yr - $160K/yr
8+ years expTTEC Digital is a company focused on enhancing customer experience by ensuring employees feel valued and supported. As a Conversational AI Bot Architect, you will provide technical solutions for clients, lead the Google delivery practice, and be involved in the full life cycle of implementation projects.
AnalyticsArtificial Intelligence (AI)Information Technology
Responsibilities
Lead voice and digital AI Self-Service solutions for large, multi-location contact centers
Design, develop and implement AI self-service applications with Google CCAI
Ability to interface with clients, lead design decisions and drive towards defining solution requirements and technical design
Serve as a project lead for the Google Delivery practice for assigned Google CCAI projects
Collaborate with project team members to provide input to conversation design specifications
Integrate to backend systems using web services, databases, and reporting
Perform Unit Testing of developed code
Assist with System and Functional Testing
Qualification
Required
8+ years of architecture and design experience overall
4+ years of experience with Google Dialog Flow ES/CX
2+ years of technical on-hands experience with Google Cloud CCAI or other conversational AI platforms, i.e., Amazon Lex, IBM Watson, Uniphore, Kore.ai, etc
Google Certification a plus and/or badge completion required
Knowledge of Cloud Services Architecture, Apigee, Vertex AI
Ability to support multiple projects at the same time
Experience in managing large multi-site contact center implementations
Experience managing and guiding developers or interest in doing so
Experience in writing Solution Document Designs/specifications for IVA applications
Experience with Speech-to-Text and Text-to-Speech services such as Nuance, Google and Amazon
Proficient in Java, JavaScript, .NET, C#, HTML, SQL and Python etc
Must be able to work independently, be organized, self-motivated, and have attention to detail
Excellent communication skills, both written and verbal
Experience developing solutions using Java, Python, R, HTML, JavaScript, Node.js, AngularJS, C#, .Net, SQL, SDK development, Objective C, Swift
Support integrations with back-end data systems such as: Web Services REST API, Soap, SQL Server, Oracle, NoSQL databases, Reporting
Bachelor's degree required
Preferred
Staff management
1 to 2 years Cisco CVP, WebexCCE/CC, UJet design and architecture experience
VXML based IVR platforms such as CVP, GVP, AVP/AEP, Amazon Connect, Five9
Benefits
Medical, dental, vision
Tax-advantaged health care accounts
Financial and income protection benefits
Paid time off (PTO) and wellness time off.
Company
TTEC Digital
TTEC Digital is an IT consulting firm that provides CX strategy, data and analytics, and AI solutions.
1001-5000 employees
H1B Sponsorship
TTEC Digital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (18)
2023 (17)
2022 (26)
2021 (12)
2020 (11)
Funding
Current Stage
Late StageLeadership Team
Dave Seybold
Chief Executive Officer
Recent News
2025-11-14
Company data provided by crunchbase