Gulf Coast Bank · 4 months ago
LOAN OPERATIONS MANAGER
Abbeville, LA
Full-time
Onsite
Senior Level
5+ years expGulf Coast Bank is a community bank serving Lafayette and Vermilion Parishes, dedicated to personal relationships and high-touch service. They are seeking a Loan Operations Manager to ensure the efficient and accurate processing of loans while maintaining regulatory compliance and delivering exceptional customer support.
BankingCredit CardsFinanceFinancial ServicesInsurance
Responsibilities
Lead, coach, and manage the daily activities of the loan operations team including loan processors, reviewers, assistants, and specialists
Oversee the processing, documentation, booking, and post-closing functions for personal, commercial, SBA, and secondary market mortgage loans
Maintain consistent communication with lenders to ensure all documentation is received and completed in accordance with regulatory and bank policies
Monitor workloads, assign responsibilities, and ensure that service levels and processing timelines are consistently met
Ensure accurate data entry and integrity within loan systems and core banking platforms
Work with Compliance to interpret and implement changes related to loan-related regulations, including CRA, HMDA, RESPA, TRID, SBA rules, and other applicable banking laws
Coordinate and ensure timely completion of audits, reviews, and regulatory reporting deadlines
Develop and implement efficient loan operations policies and procedures
Identify and resolve operational bottlenecks to improve productivity and customer satisfaction
Conduct regular team training and performance reviews, fostering professional growth
Stay informed of trends and best practices in loan operations and regulatory compliance
Qualification
Required
Minimum 5-8+ years of experience in loan operations, preferably in a community bank environment
2+ years of supervisory or management experience
Strong understanding of loan documentation, underwriting, and post-closing for consumer, commercial, SBA, and mortgage loans
Familiarity with compliance regulations (TRID, RESPA, HMDA, SBA, etc.)
Excellent organizational and communication skills, with a strong attention to detail
Proficiency with core banking systems and loan origination software (Laser Pro, Encompass, or similar)
Proven ability to lead a team and work collaboratively across departments
High level of integrity and commitment to customer service and regulatory compliance
Preferred
Experience with Jack Henry Core Director and Loan Vantage
Experience with SBA loan processing and documentation
Previous experience working in a Louisiana-based or community-focused financial institution
Knowledge of banking operations in Lafayette and Vermilion parishes is a plus
Company
Gulf Coast Bank
Gulf Coast Bank renders savings account, loans, debit, credit card, investment, insurance, financial, mobile and online banking services.
51-200 employees
Funding
Current Stage
Growth StageRecent News
2024-12-04
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