Upside · 4 months ago
Customer Data Analyst
San Francisco, CA
Full-time
Onsite
Mid Level
$120K/yr - $150K/yr
4+ years expUpside is a seed-stage company focused on solving the B2B go-to-market problem using AI. They are seeking a Customer Data Analyst to work directly with the CEO and design partners, analyzing data to uncover insights that improve customer performance and guide the product roadmap.
AppsBusiness DevelopmentData ManagementMarketplaceMobile AppsRetailRetail Technology
Responsibilities
Own design-partner outcomes: onboard, troubleshoot, and guide early customers to measurable wins and deeper adoption
Analyze multi-source data: wrangle CRM/RevOps, marketing touchpoints, and product signals; find patterns and attribution insights that change decisions
Tell the story: package findings into short narratives, dashboards, and recommendations executives will act on, help them create QBR and board slides
Close the loop with product: translate customer pain + data learnings into prioritized, testable product requirements
Build for scale: create playbooks, frameworks, and lightweight instrumentation that make future implementations faster and more reliable
Be the voice of reality: pressure-test assumptions, validate data quality, and call out hallucinations before customers see them
Qualification
Required
4–5 years in customer success, data analysis, management consulting, RevOps, or similar, ideally in B2B SaaS
GTM fluency: you understand how sales/marketing/revenue ops actually run (pipelines, campaigns, stages, SLAs, attribution basics)
Hands-on analytics: strong SQL; comfort with spreadsheets + a BI tool (Mode/Metabase/Looker/Power BI). Python/R is a plus
Data storytelling: you can turn a messy dataset into a 1-pager an exec will forward
Customer presence: consultative, calm under ambiguity, and credible with VP/C-level
Builder energy: you prefer 0 1, document as you go, and don't wait for perfect specs
Preferred
Bonus: management consulting, startup/early-stage experience, dbt familiarity, Salesforce/HubSpot/Gong chops, knowledge of MMM/multi-touch attribution tradeoffs
Bonus+: This tweet feels too real
Company
Upside
Upside is a two-sided marketplace focused on driving value to all points of brick and mortar commerce.
201-500 employees
H1B Sponsorship
Upside has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$165MKey Investors
General Catalyst
2022-04-26Series D· $65M
2022-04-26Debt Financing· $100M
2020-08-31Series C
Leadership Team
Alex Kinnier
Co-founder & CEO
Jan Rubio
Co-founder
Recent News
2025-07-02
Progressive Grocer
2025-02-18
Company data provided by crunchbase