Capital One · 4 months ago
Full Time Branch Ambassador - Northern Va (Loudoun/Fairfax/Prince William)
Leesburg, VA
Full-time
Onsite
Entry Level
$48K/yr - $48K/yr
1+ years expCapital One is redefining banking to fit customers' everyday lives. As a Branch Ambassador, you will engage with customers, perform transactions, and enhance their banking experience while ensuring compliance with policies and regulations.
Financial Services
No H1B
Responsibilities
Use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience
Perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures
Resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience
Support customers in all areas of the branch, from the cash handling and service needs, to rotating throughout the branch based on the customer needs
Improve the overall retail customer experience with fewer handoffs; every Ambassador is equally 'the expert'
Showcase what’s possible in our physical space and how to easily navigate our mobile and online experience, using the branch’s laptops and iPads
Educate customers on other banking channels as well as other products and services
Research and answer customer inquiries with the intent of enhancing customer retention and engagement by leveraging various tools and channels to recommend appropriate solutions
Travel between branches in assigned local area and support the market that you are assigned
Qualification
Required
High School Diploma, GED, or Equivalent Certification
At least 1 year of Retail, Sales or Customer Service experience
At least 6 months of cash handling experience
Preferred
Associate's degree
2+ years of Retail, Sales, or Banking Experience
Benefits
A comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Daniel Arellano
Senior Vice President, Business Cards and Payments
Justin Burch
Senior Vice President
Recent News
Morningstar.com
2026-01-23
legacy.thefly.com
2026-01-23
Company data provided by crunchbase