ADP · 15 hours ago
SAP Client Tech Support Consultant
Alpharetta, GA
Full-time
Hybrid
Mid, Senior Level
$0/yr - $0/yr
3+ years expADP is a comprehensive global provider of cloud-based human capital management solutions. The SAP Client Tech Support Consultant will provide expert level post-production support, configuration, and advisory services for GlobalView Payroll clients, ensuring effective issue resolution and client communication.
Bookkeeping and PayrollConsultingHuman ResourcesOutsourcingPaymentsSoftware
Hiring Manager
Ruby G.
Responsibilities
Deliver 2nd level support by investigating issues, identifying root causes, designing solutions, configuring system updates, and completing unit testing for client requirements within SLA timelines
Document solutions, test results, and recommend changes
Analyze the system behavior following Support Pack upgrades and work with the Basis team as needed
Prepare functional specifications and change requests, including configuration details for SAP Payroll and Finance postings
Support complex configuration updates related to US Payroll schemas, rules, and enterprise/personnel structures
Partner with Product Management when client requirements extend beyond current offerings
Provide expert level consulting to clients on payroll processing, configuration impacts, and best practices
Develop and deliver mini-project solutions throughout the payroll lifecycle
Manage client communications and ticket resolution via CRM tools
Collaborate with ADP ancillary services, account management, and service delivery teams
Work closely with the Technical teams (Interface/Product) to cater client needs
Ensure proper analysis and documentation of all SAP Notes and Support Pack changes
Mentor junior consultants and guide them in SAP Payroll best practices
Support team organization, training, resource planning, and performance input
Qualification
Required
3-5 years of hands-on experience with SAP HCM US Payroll configuration
Strong knowledge of payroll configuration schemas/rules, time management, finance postings, and authorizations
Experience supporting or designing S/4 HANA payroll architecture, including Fiori and cloud vs. on-premise differences
Understanding of ESS/MSS processes
Strong analytical, communication, and client service skills
Preferred
SAP HCM Payroll Certification (ERP 6.0)
Experience with ECC – to – S/4 HANA migration projects or greenfield implementations
Familiarity with S/4 HANA Financial structures (F!-GL, FI-AP etc.)
Knowledge of ADP applications, payroll integrations, and connectors
Benefits
Medical
Dental
Vision
Life Insurance
Matched Retirement Savings
Wellness Program
Short-and Long-Term Disability
Charitable Contribution Match
Holidays
Personal Days & Vacation
Paid Volunteer Time Off
And more.
Company
ADP
ADP provides business outsourcing solutions that facilitate businesses in HR, payroll, and administration processes.
10001+ employees
H1B Sponsorship
ADP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (531)
2024 (386)
2023 (340)
2022 (523)
2021 (342)
2020 (353)
Funding
Current Stage
Public CompanyTotal Funding
$17.1B2025-06-27Post Ipo Debt· $7.05B
2025-05-06Post Ipo Debt· $1B
2024-09-05Post Ipo Debt· $1B
Leadership Team
Carlos Rodriguez
President & Chief Executive Officer
Maria Black
President and CEO
Recent News
2026-02-07
2026-02-03
Company data provided by crunchbase