SAP Client Tech Support Consultant jobs in United States
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ADP · 1 month ago

SAP Client Tech Support Consultant

positionAlpharetta, GA
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

ADP is a comprehensive global provider of cloud-based human capital management solutions. They are seeking a SAP S/4 HANA Tech Support Consultant to provide 2nd level post-live issue resolution, consulting services, and effective client communications while leading a team and ensuring client needs are met.

Bookkeeping and PayrollConsultingHuman ResourcesOutsourcingPaymentsSoftware
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H1B Sponsor Likelynote
Hiring Manager
Ruby G.
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Responsibilities

Provide 2nd level post-live issue resolution within Service Level Agreement timeframes - specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation. Lead is escalation
Prepare functional specifications and change control requests; including design and configuration details. Test and document change control requests. Lead handles most complex
Provide consulting services to client base. Provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise. Develop and conduct lifecycle mini-project solutions. Lead handles most complex
Deliver effective client communications and ticket management/resolution via CRM. Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client's current offering
Communicate effectively with ADP ancillary services. Liaise with Service Delivery Coordinators / Account Management. Attend client facing meetings as required
Assess Support Pack configuration. Modify subsequent configuration and testing activities arising out of support pack application
Identify, manage and test SAP Note application as an Advanced Correction
Create and send Customer messages to SAP to request support and corrections
Apply specialist knowledge in country and/or functional area to improve solution and services with a whole client approach
Provide mentoring support and guidance to other consultants on areas of expertise
Lead - develop, organize and lead team, including coaching, training, monitor and manage work activity. Resource planning and scheduling. Input into interview and selection process. Participate and provide input on developmental/performance activities of team
Performs other related duties as assigned

Qualification

SAP S/4 HANASAP Payroll/HRFunctional architecture designSAP FioriADP applications knowledgeClient service orientationAnalytical skillsPC literateTeamworkCommunication skills

Required

Provide 2nd level post-live issue resolution within Service Level Agreement timeframes - specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation. Lead is escalation
Prepare functional specifications and change control requests; including design and configuration details. Test and document change control requests. Lead handles most complex
Provide consulting services to client base. Provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise. Develop and conduct lifecycle mini-project solutions. Lead handles most complex
Deliver effective client communications and ticket management/resolution via CRM. Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client's current offering
Communicate effectively with ADP ancillary services. Liaise with Service Delivery Coordinators / Account Management. Attend client facing meetings as required
Assess Support Pack configuration. Modify subsequent configuration and testing activities arising out of support pack application
Identify, manage and test SAP Note application as an Advanced Correction
Create and send Customer messages to SAP to request support and corrections
Apply specialist knowledge in country and/or functional area to improve solution and services with a whole client approach
Provide mentoring support and guidance to other consultants on areas of expertise
Lead - develop, organize and lead team, including coaching, training, monitor and manage work activity. Resource planning and scheduling. Input into interview and selection process. Participate and provide input on developmental/performance activities of team
Performs other related duties as assigned
SAP Payroll/HR application experience - including Enterprise/Personnel structure, payroll configuration, rules and schemas, International Leave, Postings to Finance, Understanding of Authorizations, Time Management Configuration
Excellent Understanding of Payroll Processing Methodology
Understanding of Employee Self Service/Portal
3-5 Years of Directly Related Experience
Experience with functional architecture design for S/4 HANA migration scope
Worked with SAP Fiori S/4 HANA and understand the concepts
Overall understanding of SAP S4 HANA Public/Private cloud platform in compare with on premises
Experience on S/4 HANA including more greenfield migration of ECC to S/4 cloud
Experience on S/4 HANA Financial structure (F!-GL, FI-AP etc.)

Preferred

SAP HCM Payroll certification with ERP 6.0 preferred
Strong client service orientation
Good analytical skills
Ability to work in a team environment
Excellent verbal and written communication skills
Strong initiative and enthusiasm
PC literate (Windows, Excel, Word)
Very good understanding of ADP applications, payroll procedures
Knowledge of ADP Interfaces and Connectors Preferred

Company

ADP

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ADP provides business outsourcing solutions that facilitate businesses in HR, payroll, and administration processes.
dateFounded in 1949
location
Roseland, New Jersey, USA
people-size10001+ employees
web-link
http://www.adp.com

H1B Sponsorship

ADP has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (531)
2024 (386)
2023 (340)
2022 (523)
2021 (342)
2020 (353)

Funding

Current Stage
Public Company
Total Funding
$17.1B
2025-06-27Post Ipo Debt· $7.05B
2025-05-06Post Ipo Debt· $1B
2024-09-05Post Ipo Debt· $1B

Leadership Team

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Carlos Rodriguez
President & Chief Executive Officer
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Maria Black
President and CEO
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Recent News

Business Wire
Comparably Announces 2025 Best Compensation, Best CEO’s and Best Company Culture Awards
2025-12-17
MarketScreener
ADP falls after Jefferies downgrades its recommendation
2025-12-17
Mobihealthnews
Thatch embeds ICHRA health benefits into ADP payroll platform
2025-12-16
Company data provided by crunchbase