NEOGOV · 5 months ago
Guest Service Representative (PT)
CO 80134, CO
Full-time
Onsite
New Grad, Entry Level
$16.97/hr - $20.27/hrNEOGOV is a part of the Town of Parker, seeking a Guest Service Representative to provide front-line customer service for recreational facilities. The role involves performing various customer service, clerical, and janitorial duties while ensuring a positive experience for patrons.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Performs front line customer service and concession duties at the following Recreation Facilities (including but not limited to): Fieldhouse, Recreation Center, Discovery Park Ice Trail, H2O'Brien Pool, Salisbury Park
Utilizes resources to effectively serve customers and remedy complaints or conflicts in a professional manner
Performs general receptionist duties, which may include facility tours
Assists patrons with membership related inquiries which may include class registration, scheduling, and rentals
Performs basic cash handling duties. Adheres to the Cash Handling Policy & Procedure
Assists in the education and enforcement of the Recreation Facility Policies and Procedures
Prepares food; cleans concession equipment to meet the Health Department Standards
Assists with ensuring the assigned facility, venues, and building/site equipment is in proper working order to maintain safe conditions for patrons and staff
Assists with and/or performs facility setups and tear downs for various programs and rentals
Maintains various inventories including but not limited to general office supplies, pro-shop merchandise, equipment rentals, and concession supplies
Assists in training new staff on front desk procedures and facility operations
Performs general opening and closing procedures as assigned
Alerts appropriate staff to emergency situations and/or maintenance concerns
Performs other related duties as assigned
Qualification
Required
Knowledge of modern office practices and procedures
Knowledge of recreation center policies, equipment, and facilities
Knowledge of basic mathematical principles
Knowledge of philosophies, principles, and practices of positive interaction with children, parents, and staff members
Knowledge of cash handling procedures
Skill in the provision of customer service
Skill in the operation of computers, office equipment and various software programs
Skill in verbal and written communication
Skill in interpersonal communication
Ability to handle incidents reports and confrontations in a recreation facility and/or program
Ability to provide a positive customer service attitude towards all customers and participants
Ability to work with in a multifunctional team
Ability to perform multiple tasks at relatively the same time
Ability to concentrate on detail
Ability to work irregular hours, weekends, evenings and/or holidays
Benefits
Employee assistance program (EAP)
One (1) hour of sick time accrued for every thirty (30) hours worked
Employee plus one (1) other member in your household a membership to the Parker Recreation Center and/or Fieldhouse
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase